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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible experience. the bedsheets weren't clean, the water didn't drain, the internet didn't work.
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
very poor conditions with such price!!!will not stay there again!
Business response:
Ethan, we are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Didnt stay there was suppose to receive a refund but didn’t
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Was expecting a more updated and comfortable stay. Bed was very uncomfortable and there were food smells that poured into the room at around 3 am. Needed a room for the night do to family being in town, and the price was very affordable. Just not what was expected
Business response:
Thank you for choosing us for your overnight stay. We are sorry for the discomfort you had with the mattress and regret the odor you encountered in your room. We wish we had known about these problems as we would have done our best to ensure you were comfortable. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very Disappointing This hotel was not worth the discount through Hotels.com. The woman at the front desk looked as if she had no interest in helping us. We were told it would be $11 a night for “self park”, when Hotels.com has $10 listed on the site. I was told by the desk person that “All hotels in San Francisco charge for parking - nope! Incorrect. So we were overcharged for parking. Their were brown stained towels hanging on the shower curtain rod, the hanger fixture “mounted” on the door fell off, there was a small hole ... read more
They said they don’t have room, I called Customer care they put me on hold for 30 mins then they disconnected the phone, it’s embarrassing, I am going to file case against Expedia for harassment
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.