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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service. Not very clean. The hallways had little bits of trash in them. Carpets were worn. Service wasn't evident at all. I tried to check out at 6:45AM and was told (by the night guard) that I had to wait until the clerk arrived after 7:00AM. Seriously?
Business response:
We are sorry for the inconvenience caused at the time of check-out and regret your stay was not a pleasant one. We have shared your feedback with the front desk team to be more diligent in their efforts so that we can improve our future guests’ stay. We are also sorry for the cleanliness issue you encountered. We take this problem seriously and will address this with our housekeeping team to take corrective measures. Please choose us again so we can provide you with a more enjoyable and favorable impression of our hotel. Sin... read more
Paid for 2 queen beds and at the property They only had I bed and one pullout couch (very thin mattress, extremely uncomfortable, NOT OK FOR PEOPLE THAT WANT TO REST AFTER 10 days driving straight). I WAS NOT ABLE TO USE WIFI BECAUSE THE INTERNET SERVICE NOT SET UP SINCE I ARRIVED AT 10 PM, IN FACT I ASKED THEM AT 7 am and they NEVER SET ME UP. “Breakfast included” only has coffee, oatmeal pouches and very small muffins. BATHROOM LIGHT WAS NOT WORKING PROPERLY. I TOOK MY SHOWER ALMOST IN THE DARK. THEY WANT TO CHARGE $11 for... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and for the issues you encountered. Our team is taking steps to ensure future guests do not encounter the same problems. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Hôtel cher et pas interessant L’hôtel se situe dans une zone industriel où il n’y a pas de restos ou de supermachés aux alentours. L’hotesse d’accueil n’était pas agréable, j’ai des eu problèmes de wifi car cela fonctionnait très mal dans ma chambre. Elle m’a donné le numéro du standard qui s’occupe de ça car elle ne savait pas comment faire. Mais de toute façon, la wifi se coupait systématiquement à chaque fois je devais me reconnecter. Il n’y a pas de femme de ménage qui passe tous les jours et si vous en voulez une, il fa... read more
Business response:
Nitaya, thank you for choosing us. We are sorry you felt we did not merit the rate you paid and that our location was not that appealing to you. We also apologize our staff was not as responsive as they should have been in working to address your specific concerns. Your feedback is shared with the service provider to ensure we deliver seamless internet connectivity to our guests going ahead. Please revisit us so we can make it up to you. Sincerely, Hotel Management
From the start it was a nightmare at this property. As soon as I got there to check in the staff told me they had not received my reservation and that I had to wait because it takes Orbitz a while to send it to their computer. After waiting approximately 20 minutes I checked in with the clerk and she told me she had not received anything and walked away. I decided to call Orbitz customer service and they contacted the hotel directly. After some back and forth they manually checked me in. The check in process took almost one ... read more
Bad service Booked a double queen beds recieved a king size and a sofa bed with a very thin mattress my back still hurts talked to front desk she told me it was based on availability it doesn't state that anywhere also states parking is $10 charged me $11 NEVER booking here again
Business response:
Edgard, thank you for the review of your stay. We are sorry for not providing you the room you booked and regret the inconvenience you had with the comfort of the bed. We will certainly share your feedback with the appropriate teams to ensure better future guest experience. Thank you again for your feedback. We hope we have the opportunity to make a much better impression on the next stay. Sincerely, Hotel Management
Super bad customer service in the front desk. The man was so unprofessional and rude
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Pros: fairly clean and quiet. Cons: if youre looking for flexibility this place will not provide that. Check in time is strictly 3pm. I arrived at 2pm and was turned away. I was not even directed to a waiting/lobby area. They have no public restrooms! Further, dont expect a continental breakfast of any kind. I would have preferred the coffee in my room as opposed to having to go downstairs to get it. I will not be staying at this ESA again in the future and will continue to book Airbnb's as they seem to provide much better c... read more
Business response:
Thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We are also sorry we were unable to accommodate your request for early check-in. Please reconsider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.