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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
When I checked in the staff told me my room was ready. When I entered the room, it was dirty and messy. So they changed me to another room with a dead cockroach on the kitchen counter.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room at the time of check-in. Your feedback has been shared with the housekeeping team to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
One star hotel at BEST This was the worst experience ever, I have strayed at motels with nicer room and better service,
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to ... read more
Bad manger on floor avoid this location The worse extended stay I been at no internet very dirty carpet and bad staff mostly the manger lie to hotel. Com with letter statement we were 6 people in the room so we don’t get refund on that bad stay it’s not the money it’s the manger on duty lies. Non proffesinal at all Higher manger should look into this I been staying with this hotel all the time never cross to this kind of this dirty carpet sticky and bad staff
Business response:
Aisha, thank you for reviewing our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate team, and we’re working with them in order to improve our service and facilities moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not going to come back to this hotel First of all, when I get there there's no front desk staff available, I have to call the hotel to get the attention, my 2 online requests wasn't process, they can't give me my request, have to pay $11 for parking fee even though the hotel is empty, free breakfast was terrible there's nothing to eat only coffee, need renovation to their rooms. Did not appreciate this hotel.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
We didn’t like the fact our first room the heat didn’t work. The second room the refrigerator hummed like baby for works all night until we unplucked it. The continental breakfast was muffins and oatmeal. Also you had to pay for overnight parking also. Just wasn’t overall pleased.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your rooms and that you were unhappy with our grab-and-go breakfast. Your feedback will be discussed with the concerned team to ensure this never happens again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
***WOULD NOT RECOMMEND THIS PLACE*** We had a bunch of dog hair(or people hair for all we know) at the head of the bed. We found it while in search of bedbugs. We brought it the attention of the staff who said she had "one" other room available. We checked the second room and it wasn't as bad but still nasty enough! So the lady apologized and said management would comp us the room or give us a refund in the morning. So they vacuumed the bed and changed the sheets at 12am and we were left to wonder if we had cleaned up proper... read more
Business response:
Dear Guest, thank you for taking the time to share your concerns. We are first and foremost sorry for failing to provide you with the fresh and clean accommodations you deserved and for the overall disappointing stay. We are also sorry for the billing error on our part and that this has not been resolved as of today. Please reach out to us directly at the hotel. We welcome any opportunity to leave you with a more favourable outcome and impression. Thank you for being our guest and we look forward to speaking with you. Since... read more
Room was not clean for our first night. Moved to a different room for the second a d third night which was better however still had not been thoroughly cleaned.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. We have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.