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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel room seemed old. Not a lot of amenities. The area was good for where I needed to be, but the hotel itself was not very good. Probably won't stay there again
Business response:
Thanks for being our guest. Although you liked our location, we sincerely apologize for not meeting your expectations with regard to your room. Your feedback with regard to the condition of your room will help us improve our future guest experiences moving forward. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Overpriced, boring unkempt facility. Check in was good; rooms are aesthetically unattractive, lighting is cold effect. Bed decent. Pillows awful. Room heater works fine. Area carpet under the bed is filthy and a trip hazard.
Business response:
Thanks for choosing us. We sincerely apologize for not meeting your expectations with regard to your room Your feedback for cleanliness and the overall condition of our property will be shared with the concerned individuals in an effort to provide excellent future guests experience. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Pas du tout recommandé Chambre non conforme à ce qui était demandé et payé au niveau des couchages
Business response:
Thank you for reviewing your stay. Please accept our apologies for not accommodating in the room of your choice and for the inconvenience you had due to it. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
This hotel is located in office park. The parking is extra. The room was clean but did have a slight smell. I have nothing great to say about this place. The breakfast was a joke with only few options for drink/food. The Front desk person did her job but could have be more friendly.
Business response:
Thank you for reviewing your stay. We are sorry for the difficulties you experienced during your stay with us. Your feedback in regards to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. Also, we will use your feedback as a training tool so that we can improve our future guest's experience. Counting on your kind generosity to accept our apology, we hope you will consider a future visit so that we can better demonstrate our commitment to service excellence. Sincer... read more
Never stay Horrible hotel and management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Booked this hotel last minute. Went to check she asked for my ID and credit card. I stated I book trough Expedia, I complied she then said parking fee and inserted my card into the card machine didn't explain and when I looked at her funny she said its new. I was to tired to argue she then gives me the key to my room we head up to the second floor and coming off the elevator there is an eviction notice we here people screaming trough doors as we walk to our room. We get to our room open the door and there is a garbage full o... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Dissapointed with room ,comfort, hidden fees, was not a good weekend stay for the price
Business response:
Carlos, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No one at front desk upon arrival. Had to wait 20 minutes to learn there was no ice machine, then was given 2 empty ice trays......not much help when you want ice at 12 AM and you've just waited for 20 minutes to find out only ice is the ice not in your freezer. When asked why housekeeping doesn't restock icetrays after each stay, I'm told it's a matter of cleanliness. Gee, how do they explain the square foot of mold on top of the refrigerator, then? Of our 5 week trip this summer, by far the worst accommodations to date.
Business response:
Doug, thank you for being our guest. We are sorry we missed meeting your expectations and for the cleanliness issues you faced. Your feedback about the availability of ice has been noted, and we will find a better way to meet our guest’s needs. Also, we have asked our housekeeping team to be more diligent with their efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.