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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad stay in San Carlos When I checked in I was offered only one room which was on the third floor and a long way from the elevator. My wife who is handicaped cannot walk long distances. We were offered another room on the second floor if we would wait for it to be cleaned, but it backed on to the elevator and went "bing" all the time so we did not want that. Then I was told that parking was $11 per night when it says that it is free on the website. I challenged it and was told that it says the it is not free on the website. ... read more
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with the parking fee of our hotel. Also, we apologize for not accommodating you with the choice of your room and regret the inconvenience it caused. We hope you will consider and give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This was most I’ve ever spent on a hotel. Not including a resort. There was also an $11 charge to park in they’re lot. There was no breakfast or housekeeping. The location is noisy. There are a lot of homeless living in motor homes in the area.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
Parking charged and no coffee I will never use again
Business response:
Thank you for being our guest. We regret knowing our parking fee came to you as a sudden surprise. Also, we regret you could not take advantage of the coffee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Outside of property was much nicer than inside. Felt more like a hostel than a hotel. Felt very old and not very clean. TV didn’t work in first room so had to move rooms.
Business response:
Josh, we apologize for the poor experience you had. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Unexpected parking charge Disappointing breakfast
Business response:
We are sorry to know you were disappointed with the parking fee charged and that our breakfast offerings were not to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jordan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.