Extended Stay America - San Francisco - San Carlos

RSL 

on Expedia

6 years ago

When I checked in the staff told me my room was ready. When I entered the room, it was dirty and messy. So they changed me to another room with a dead cockroach on the kitchen counter. 

Anonymous 

on Expedia

6 years ago

One star hotel at BEST This was the worst experience ever, I have strayed at motels with nicer room and better service, 

aisha 

on Expedia

6 years ago

Bad manger on floor avoid this location The worse extended stay I been at no internet very dirty carpet and bad staff mostly the manger lie to hotel. Com with letter statement we were 6 people in the room so we don’t get refund on that bad stay it’s not the money it’s the manger on duty lies. Non proffesinal at all Higher manger should look into this I been staying with this hotel all the time never cross to this kind of this dirty carpet sticky and bad staff 

Anonymous 

on Expedia

6 years ago

Not going to come back to this hotel First of all, when I get there there's no front desk staff available, I have to call the hotel to get the attention, my 2 online requests wasn't process, they can't give me my request, have to pay $11 for parking fee even though the hotel is empty, free breakfast was terrible there's nothing to eat only coffee, need renovation to their rooms. Did not appreciate this hotel. 

JuliusTindell 

on Expedia

6 years ago

We didn’t like the fact our first room the heat didn’t work. The second room the refrigerator hummed like baby for works all night until we unplucked it. The continental breakfast was muffins and oatmeal. Also you had to pay for overnight parking also. Just wasn’t overall pleased. 

Anonymous 

on Expedia

6 years ago

***WOULD NOT RECOMMEND THIS PLACE*** We had a bunch of dog hair(or people hair for all we know) at the head of the bed. We found it while in search of bedbugs. We brought it the attention of the staff who said she had "one" other room available. We checked the second room and it wasn't as bad but still nasty enough! So the lady apologized and said management would comp us the room or give us a refund in the morning. So they vacuumed the bed and changed the sheets at 12am and we were left to wonder if we had cleaned up proper... read more

Anonymous 

on Expedia

6 years ago

Room was not clean for our first night. Moved to a different room for the second a d third night which was better however still had not been thoroughly cleaned.