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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell The room smelled OK when we arrived but smelled like a dead animal and woke us up with the smell at 5:00 AM. Someone should check this out to see if it is coming from in the room or right outside the window. Room number was 112.
Business response:
We apologize for the unpleasant smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve our future guests’. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very unhappy Customer service was terrible. Staff were rude at every encounter. Crockery was filthy. Toaster was in two pieces. Wall sockets didn’t work. Lights didn’t work. Breakfast cupboards containing breakfast were left locked.
Business response:
problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Front desk personal wasn’t totally up front. Didn’t know there was a charge for parking paying that much for a room parking should be free! I feel I should get a reduced rate and refunded. That’s twice I staded (first and last).
Business response:
Ronald, it was disappointing to see we missed meeting your expectation for a memorable stay. Since parking is limited in this area, we keep our parking charges very competitive with other hotels in the proximity. We do offer various room packages and some of them include free parking. So on your next visit, you may choose the room package which best meets your needs. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Over Priced. Pointless Breakfast Frankly I wouldn't bother. Felt like a real budget chain option, but priced higher than that. Felt like appalling value for money and the breakfast of a granola bar, poor coffee and a processed muffin was a terrible joke, particularly when the hotel is situated in a location where there are no alternative breakfast options nearby.
Business response:
Thank you for your feedback. We are sorry you were not happy with the breakfast choices. Your concerns about breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
92道路のサンカロスのホテル 見た目とホテルの記載内容が違う。 外観は良いけどサービスがいまいち。 2日連泊したが部屋の掃除がしていなかった。
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Worst $300 I ever spent Long story short got stuck between flights for the night every where was booked up and had to spend $300 to stay here the staff was very friendly but you didn’t even need a key to get in the side door because it was broken the curtains and bed spreads were wet from them spraying what I assume was some sort of disinfectant right before we walked in. Beds so uncomfortable I could barley walk the next morning. If there’s another option for you take it.
Business response:
Bobby, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Poor choice I made in Hotel Was not stocked with hand towels , soap, shampoo. Sink dirty and was not serviced when I returned late after my second day.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided hairdryers and toiletries. All these items are available at front desk. We would also like to inform you that,... read more
Why I won't stay here again My room was provided with one washcloth. Didn't know until late at night. It had dark spots on it as if it was used as a cleaning rag. No staff between 11 p.m. and 7 a.m. Number to call for service is a busy signal between 11 p.m. and 7 a.m. Bed was fine, closet was dirty and the floor near it and in it. Windows were filthy. If I wanted to check out before 7 a.m. I don't know how that would work considering no one is on duty until then. Strange....very strange.
Business response:
Thank you for your review. We're sorry that you had service issues in your suite. We take these concerns seriously and use them for learning and training purposes with our staff. We have shared your comments with our team and we have taken action to ensure that we do not repeat these service issues again. We appreciate your comments and hope that you will stay with us again whenever you return to the city. Sincerely, Hotel Management
Dirty no clean wash cloths Toothpaste on mirror and kitchen sticky counters no garbage can in bathroom
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.