This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanu, thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
Need to refund my stay When I check into the hotel the guest rep didn’t know anything about the policy they have in the hotel ! The room is very noisy and it seem not clean at all! The ac unit was so loud had to turn it off ! Need a refund for This stay
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced while being here, and we hope you will accept our sincerest apology for what transpired. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. Your comments have prompted us to redouble our efforts and make sure we improve our service and facilities going forward. Please consider giving us a chance to improve our impression on you on your next vi... read more
you're not working in this place needs to be updat you're not working in this place needs to be updated major update had to take the Wi-Fi I stayed up a lot of motel but the Wi-Fi as much if you charge per room by 550. I have not received a receipt yet when I checked out Tuesday I asked For One people one I need a receipt
Business response:
John, we are sorry we missed delivering you a great service this time. We always want all our guest to have a pleasant stay and have made a note of your feedback to better serve our future guests. Regarding the receipt, Orbitz would have mailed you the bill after you made the reservation. If we could be of any further assistance, we would be happy to be of service. Thank you for being our guest, and we hope that you will choose us again in the future. Sincerely, Hotel Management
Incompetent Staff I gave a poor score because I thought the front desks staff was not helpful at all. Here are the reasons why: - After I checked in and went to my room the key card did not work because it was not activated. I had to go back downstairs to have them activate i - There was not complimentary water bottles in the room, which should be standard for hotels so I had to go back downstairs to buy some from the vending machine. When I attempted to buy from the vending machines the credit card machine did not work and ... read more
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Wouldn't go back Dated hotel. No room service. Had to take towels down to the front desk to get replacements. Not the greatest area. Wifi was slow. You could upgrade to a faster speed. Everything is a money grab. At $271 a night, not good value for the money.
Business response:
Randolph, thanks for being our guest. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Your feedback is important so it has been discussed with appropriate individuals in an effort to improve our service and facilities going forward. As we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests, we are happy to offer this service to you for a minimal fee. We would like to regain your trust and hope you will give us that chance ... read more
disappointed The shower drain was clogged and when I notified the front desk, they apologized and said they would have it fixed by the time I returned at the end of the day. Unfortunately, the drain was never fixed and I ended up cleaning it out myself. You're welcome! The bedding sheets and blanket were sub-par and the feel of a clean room was just not there. I'm in the building maintenance business and I'm very familiar with cleaning and level of cleanliness.
Business response:
David, please accept our sincere apologies for the inconvenience you encountered in your room and are even more sorry as we missed helping you out with your request to fix the issue. Your feedback is important to us and it has been shared with the concerned teams as a training tool to improve our service level moving forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Great place if you love the smell of cigarettes The room was okay. Not amazingly clean but not the worst I’ve seen. The bed wasn’t the most comfortable but it was fine. The A/C was really loud so hopefully that doesn’t bother you. The worst part though was the constant smell of cigarette smoke in the halls on the second floor. It smelled like a cheap Vegas motel out there. Fortunately it never really seeped into my room, but it did get on my clothes when trying to leave the hotel every morning. I complained but nothing was ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Bad experience My experience at this hotel and property was not what I had hoped. after a long 3 hour drive I arrived at 9:45 in the evening to find no one at the front desk to check me in. I waited for 5 minutes until someone stepped out of an office and asked how long I've been standing there? A moment later an employee walked around the corner and this person (who I assumed was the manager) started yelling at the employee in front of me. Clearly they were having issues as the manager said to the worker how many times have... read more
Business response:
William, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Great room, not clean and no help I booked last minute as i needed a night in a room with air con on the hottest day ever. I did not stay in my already booked hostel. When i arrived another guest was trying to get the person at the reception to get more cleaning done. That didnt go very smootlhly. When i checked in i sas that it wasn't superclean and i removed the not clean bedding. The next day the shower tap did not work so i called reception. The Maintenance man would not be in intil 9:00. After repeatly asking and 1,5 ho... read more
Business response:
Petra, thank you for bringing these issues to our attention. We sincerely apologize for the service and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.