This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare minimum While clean, this hotel has the minimum amount of effort and extras. There wasn't even an ice machine. For the same price or a slight increase you can find a much nicer place to stay.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
No one home!!!!!!!!!!! Arrived at this hotel at 1140PM after traveling all day. Front door was unlocked but no one at the front desk. Called the hotel phone number and listened to the front desk phone ring continuously until I hung up. Waited 50 minutes, that's 50 MINUTES, without anyone coming into the hotel or anyone manning the front desk. I left. Called Expedia and cancelled my reservation. This has to be a safety and security concern.
Business response:
Frank, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are sorry for the issues you encountered at the time of check-in. This is not typical of our service, so we apologize that we fell short. Your comments have been shared with our front office manager to take corrective steps and prevent this from happening again. I hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Bad experience The manager called me the day after to tell me i was only supposed to stay 1 day instead of the 2 days we went over and wanted to charge me for an extra day i told him the days were already paid for but he still kept insisting i needed to pay for an extra day or leave. Once everything was settled i come back to my room and the room was never cleaned
Business response:
Eddie, please accept our apologies for providing a less than perfect experience during your stay. We are extremely sorry for the inconvenience caused while you were here and the cleanliness issues you experienced. Your feedback has been shared with my housekeeping team to take corrective actions so that this is not repeated again. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
The room looked clean, but other people's stuff was left in the room. I had a belt, my coworker had an open bag of rice, a bunch of dry foods. He also had a bunch of cardboard leftover from someone else in the kitchen and an empty condom box on the floor.
Business response:
I apologize for the cleanliness issues you experienced during your stay. Our job is to provide a clean comfortable hotel experience to our guests. We can't apologize enough for the cleanliness issues you described from your stay. We have procedures in place so that this does not happen, so we will investigate where we fell short. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will afford us an opp... read more
Not even worth saving money... Pay more elsewhere If your a Laborer great... It's run down. As a female I didn't feel safe unless with my husband walking the halls. I overheard other guest coming back downstairs saying there room wasn't even ready i.e. dirty bathroom No sheets carpet described as yuck
Business response:
Thank you for the feedback. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We sincerely apologize we fell short in making that happen for you. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please consider giving us another opportunity to make it up to you on a future visit. Sincerely, General Manager
Stay Somewhere else...ick Room smelled. Needed a good scrubbing. Staff was nice enough but couldn't get past the grunge. Housekeeping needs training...
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Senior Area General Manager for Sodexo Services What hotel is the day and age does not provide coffee makers in the rooms at no additional charge. I arrived no towels in the room, no soap no nothing. When I inquire at the front desk I am told that these are considered extras for a nominal charge. This will be my last attempt to ever stay at any Extended Stay America, not sure if this area is just bad but this is my second time that the experience was not a pleasant or satisfied one especially with the money paid for the room... read more
Business response:
Dwain, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We would also like to mention that fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. We sincerely hope you will sta... read more
The worst place I have ever encountered There were scoundrels and the place had no front desk clerk for 1/2 hour. The rooms and hallways looked like a drug infested hotel. I left after 5 min in the room in fear of my safety. It was not worth my life to stay there.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Rats! Stay away Not much to say... There were rats and rat droppings everywhere...
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.