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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible room and service Room cleanup only once a week, room conditions are terrible. no further comment
Do not stay here! This hotel was horrible. Smell of pot throughout the hotel, room was dirty, no utensils, no plates or glasses. No one answered front desk, no staff at night shift, someone tried to enter my room at 4:00 am and room was not cleaned after first night. You think for a hotel on the Peninsula they would try harder to attract guests since hotel rooms are expensive and hard to find!
Freeway close! Room was poor quality amenities and not clean upon checking in.
The tub was clogged and they went to fix it and still clogged. Refrigerator was too loud. On check out morning, no staff onsite for about an hour at front counter.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will work with our maintenance engineer to ensure we are quickly resolving maintenance issues so each guest has a comfortable stay. Additionally, I will coach our front desk staff to make sure each guest receives professional and prompt customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have... read more
If you like Industrial Prison feel, this is it! When you first roll up on this hotel you can tell something is different. Utility trucks and trailers fill the parking lot. Next is when you are checking in you are told that there are NO appliances, flatware, cooking wares, cups and plates in the rooms. You have to sign out these items you think you will need for your stay. The next thing that makes this a fun location is the smells coming at you from all locations. Pot, meth, beer, animal and smoke to name a few. When you fir... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described are unacceptable, and I sincerely apologize for your experience. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. In response to your feedback, I will retrain our staff to make sure we are implementing deep cleaning and preventative maintenance procedures. I will also coach our front desk staff t... read more
No amenities, poor water pressure Never been to this hotel before, but was really surprised by the lack of amenities and services. I get that must be their niche. The bathroom smelled like a sewer and there was very little water pressure. Overall, would not stay here again.
Unprofessional Staff & Unsantiary Hotel Very horrible experience. When I arrived I had to wait awhile due to computers down so I was unable to check-in upon arrival. Not a good feeling when walking through the hallway to my room....area smelled of smoke and food cooking. Hotel room was unsanitary (very dirty, I had to wipe everything down with antibacterial wipes) The fridge was disgusting I didn't feel comfortable putting my food inside of it. I was disappointed and found to be weird upon checking out the front desk clerk s... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure we are reviewing our room inspection procedures. Additionally, I will coach our front desk staff to ensure we are responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the ... read more
Conveniently Uncomfortable We selected the hotel based on it's location to Menlo Park where we were attending a conference. We typically stay in 4-5 star hotels, with boutique hotels being our favorites. We were shocked to find anything three stars or above were well over $400/night. The gentleman who checked us in, muddled through the process, taking quite a long time to process a reservation that had been prepaid. Our room was out-dated and extremely dark. However, unless we wanted a smoking room, no other rooms were avail... read more
Business response:
Thank you for sharing your experience with us. I sincerely apologize that you did not have a comfortable stay. To uphold our company’s high standards, I will retrain our front desk staff on our check-in procedures and will make sure we are thoroughly inspecting our linens and mattresses. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
The room was dirty, hair scattered underneath bed covers. Stains on much of the furnishing. Service was ok at best, the front desk clerks are the same people delivering cups and hangers. Has an atmosphere of a live in hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.