Extended Stay America - San Francisco - San Carlos

Anonymous 

on Expedia

9 years ago

The room was dirty, hair scattered underneath bed covers. Stains on much of the furnishing. Service was ok at best, the front desk clerks are the same people delivering cups and hangers. Has an atmosphere of a live in hotel. 

Mei jing 

on Expedia

9 years ago

Worse holtel That is the worse hotel ,smell is bad. 

Nicole 

on Expedia

9 years ago

Terrible service Worst hotel stay ever. I had stayed here before about a year ago and it was ok. But this time, the service was truly horrible at the front desk particularly in the evenings. She would disappear for long periods of time. I waited 10 minutes for someone to show up just to check in. And some guy had gotten there before me and said he'd already been there for about 10 minutes. When she did get there, she wasn't very pleasant and made me come back to pick up my dishes, though they are supposed to be delivered to ... read more

Anonymous 

on Expedia

9 years ago

Looks better in pictures than in person Overpriced. Dull location. No gym. 'Breakfast' consists of oranges, apples (the red-delicious type), coffee, snack bars, and instant oatmeal. 

dardebeau 

on Expedia

9 years ago

Save your money and stay somewhere cheaper! This was the dirtiest hotel I have ever stayed in! Anything covered in fabric was sticky and filthy, carpet disgusting. The bed was the worst. There was a dirty imprint on top of the bedspread in the shape of a large body, and a permanent indentation in the mattress that matched. It looked like someone had an "extended stay" in our room, come back every evening after work and flopped down in the same spot to watch TV . . . then stayed there for hours. Had the rest of the room not b... read more

Anonymous 

on Expedia

9 years ago

Don't bother I won't be booking here again. 1) Lots of freeway noise. 2) For the price, there are other places that are a better value. 3) The "grab-and-go breakfast" was packaged muffins, instant oatmeal, apples, oranges, granola bars, and coffee. 4) Because it's an extended stay facility, the amenities for short visit stays are less than other venues. No daily maid service, no additional shampoo or soap on subsequent days, etc. 5) Their recap says they were completely remodeled in 2012. If that's the case, they've had poor... read more

Dorset 

on Expedia

9 years ago

Long ways from business schedule. Miss lead about where location was. Not being familiar with the area I thought when they posted this hotel in the San Francisco/San Carlos area it would be near South San Francisco where I had to go for my business. Nothing was said about not making bed or changing towels everyday. The breakfast was a pick and go. No protein and not many choices. 

Anonymous 

on Expedia

9 years ago

Don't book this hotel There were some dog wastes in front of our room door, and we did not know where were they come from. We asked front desk to help for cleaning up around 10 pm, but no one came to clean up until morning. The most awful thing is that they CHARGED us $75 for the dog wastes when we checked out. TERRIBLE! 

Anonymous 

on Expedia

9 years ago

Very Disappointed/Not What you'd Expect!! First off, the hotel staff sucked. The night guy Joel was rude and did not do anything about things we asked for or needed. We never received items asked for or additional help from anyone else. Second, the room was not clean and the bathroom shower/tub was disgusting. The stove in the room was not cleaned; you could see food, seasoning, and grease on the stove. The bathroom shower/tub was not clean; it was dirty on the walls/tiles, floor, and around the corners of the tub; very gros... read more