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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse holtel That is the worse hotel ,smell is bad.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible service Worst hotel stay ever. I had stayed here before about a year ago and it was ok. But this time, the service was truly horrible at the front desk particularly in the evenings. She would disappear for long periods of time. I waited 10 minutes for someone to show up just to check in. And some guy had gotten there before me and said he'd already been there for about 10 minutes. When she did get there, she wasn't very pleasant and made me come back to pick up my dishes, though they are supposed to be delivered to ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will use your comments as a training tool to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Looks better in pictures than in person Overpriced. Dull location. No gym. 'Breakfast' consists of oranges, apples (the red-delicious type), coffee, snack bars, and instant oatmeal.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Save your money and stay somewhere cheaper! This was the dirtiest hotel I have ever stayed in! Anything covered in fabric was sticky and filthy, carpet disgusting. The bed was the worst. There was a dirty imprint on top of the bedspread in the shape of a large body, and a permanent indentation in the mattress that matched. It looked like someone had an "extended stay" in our room, come back every evening after work and flopped down in the same spot to watch TV . . . then stayed there for hours. Had the rest of the room not b... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Don't bother I won't be booking here again. 1) Lots of freeway noise. 2) For the price, there are other places that are a better value. 3) The "grab-and-go breakfast" was packaged muffins, instant oatmeal, apples, oranges, granola bars, and coffee. 4) Because it's an extended stay facility, the amenities for short visit stays are less than other venues. No daily maid service, no additional shampoo or soap on subsequent days, etc. 5) Their recap says they were completely remodeled in 2012. If that's the case, they've had poor... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that we did not meet your expectations. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Long ways from business schedule. Miss lead about where location was. Not being familiar with the area I thought when they posted this hotel in the San Francisco/San Carlos area it would be near South San Francisco where I had to go for my business. Nothing was said about not making bed or changing towels everyday. The breakfast was a pick and go. No protein and not many choices.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Don't book this hotel There were some dog wastes in front of our room door, and we did not know where were they come from. We asked front desk to help for cleaning up around 10 pm, but no one came to clean up until morning. The most awful thing is that they CHARGED us $75 for the dog wastes when we checked out. TERRIBLE!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the billing and cleanliness issues you experienced. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms as well as reviewing our billing procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity... read more
Very Disappointed/Not What you'd Expect!! First off, the hotel staff sucked. The night guy Joel was rude and did not do anything about things we asked for or needed. We never received items asked for or additional help from anyone else. Second, the room was not clean and the bathroom shower/tub was disgusting. The stove in the room was not cleaned; you could see food, seasoning, and grease on the stove. The bathroom shower/tub was not clean; it was dirty on the walls/tiles, floor, and around the corners of the tub; very gros... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken appropriate action with our staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing.
Not happy with this hotel and experience! Staff not helpful at all!
Business response:
Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am coaching our staff. Thank you very much for bringing this to our attention.
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,036 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.