Extended Stay America - San Jose - Downtown

Business response:

Dear Linda, Thank you for sharing your thoughts with us. We're pleased to hear the location suited your plans, check-in and departure were convenient, and your stay offered comfort and value for a last-minute reservation. It’s also great to know the bed provided a restful experience and the shower temperature met your expectations. We do, however, appreciate you bringing the faucet issue to our attention. Your feedback helps us improve, and we hope to welcome you again for an even smoother visit. Sincerely, Hotel Management 

Business response:

Dear Danica, Thank you for taking the time to share your experience. We sincerely regret that your rest was disrupted and that the overall value did not meet your expectations. A peaceful environment is essential for a comfortable stay, and we apologize that this was not your experience. Your comments have been noted and shared with the appropriate team for further review. We appreciate your feedback and hope to have the opportunity to provide a better visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your outstanding rating. We are thrilled that your time with us was so amazing! Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to read that our location worked well for your travels and that the in-room features added a bit of convenience during your stay. At Extended Stay America, we love providing those small touches that help guests feel right at home. Thanks for taking the time to share your experience. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Junxuan, Thank you for your feedback. We’re sorry to hear that some areas may have needed attention during your stay. Your comments are important to us and have been shared with our team to ensure that we address any issues promptly. We appreciate you bringing this to our attention and hope to provide a smoother experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management