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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Services was great
Business response:
Dear Jose, Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business!Sincerely,Hotel Management
It was nice but a lot of people outside hanging out
Business response:
Dear Victoria, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay at our hotel. However, we regret to hear that the presence of people hanging out outside the hotel caused any inconvenience during your visit. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We value your patronage and hope you will give us another chance to provide you with the exceptional service an... read more
Nice place to stay. Good restaurants in the area.
Carpet in hallways was dirty and it smelt bad.
Business response:
Dear Anna, Thank you for your candid review. We apologize for your concerns about the carpet in the hallway; thank you for bringing this to our attention. We will share this with our housekeeping team. We are glad you enjoyed our hotel's other aspects. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
We will come back to stay The room was just like it was shown in the picture. It’s was clean and comfy. Has a studio kitchen, but anything you need for it you have to get from lobby. No ice machines on property, no vending machines. But what was the most important part of our stay was it was clean, and allowed my furbaby. No pups allowed, I will go somewhere else. We’d stay here again. Staff was really nice
Business response:
Dear Karla, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably the clean, comfortable suites and the pet-friendly features of our hotel. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Home away from home Hotel is old and wear and tear shows in places. However, it was very clean and the staff was great. I’ll be staying there again in a week or so.
Business response:
Dear Tamara, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
The staff was friendly and nice but there was a burner in the room that didn't work,. It is very dated, and just overall a low 2 star hotel.
Business response:
Dear Jonathan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,380 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.