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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet in hallways was dirty and it smelt bad.
Business response:
Dear Anna, Thank you for your candid review. We apologize for your concerns about the carpet in the hallway; thank you for bringing this to our attention. We will share this with our housekeeping team. We are glad you enjoyed our hotel's other aspects. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
We will come back to stay The room was just like it was shown in the picture. It’s was clean and comfy. Has a studio kitchen, but anything you need for it you have to get from lobby. No ice machines on property, no vending machines. But what was the most important part of our stay was it was clean, and allowed my furbaby. No pups allowed, I will go somewhere else. We’d stay here again. Staff was really nice
Business response:
Dear Karla, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably the clean, comfortable suites and the pet-friendly features of our hotel. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Home away from home Hotel is old and wear and tear shows in places. However, it was very clean and the staff was great. I’ll be staying there again in a week or so.
Business response:
Dear Tamara, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Not the greatest stay Check is was a little strange as there were 4 policemen seemingly working a scene of some kind. The room was overall decent. However the bathroom sink hardly worked at all, I had to use the kitchen sink to brush my teeth and wash my hands etc. The security bolt didn't work as it appeared that the door had been kicked in at some point and the metal door frame was bent as a result. A couple of light bulbs missing. Front desk people we good.
Business response:
Dear Gregory, we appreciate your positive feedback for noticing our staff's effort to provide a clean and comfortable environment for our guests. Our maintenance department has also been made aware of the problems you faced during your stay with us. Thank you for being patient. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management
They gave me a handicap room which I didn’t request. They know it’s a reservation for two people but they only gave one towel.
Business response:
Dear Josie, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,359 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.