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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest stay Check is was a little strange as there were 4 policemen seemingly working a scene of some kind. The room was overall decent. However the bathroom sink hardly worked at all, I had to use the kitchen sink to brush my teeth and wash my hands etc. The security bolt didn't work as it appeared that the door had been kicked in at some point and the metal door frame was bent as a result. A couple of light bulbs missing. Front desk people we good.
Business response:
Dear Gregory, we appreciate your positive feedback for noticing our staff's effort to provide a clean and comfortable environment for our guests. Our maintenance department has also been made aware of the problems you faced during your stay with us. Thank you for being patient. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management
They gave me a handicap room which I didn’t request. They know it’s a reservation for two people but they only gave one towel.
Business response:
Dear Josie, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Probably will stay again.. Check in was fast and friendly front desk.Room it's ok ..Bathtub kind run down paint are peeling off. Room quiet..
Business response:
Edward, thank you for sharing your experience with us! We are pleased you had a great time at Extended Stay America and were impressed with our courteous staff. With that said, we are sorry for the inconvenience you encountered while here. We look forward to welcoming you back soon! Sincerely, Hotel Management
No light bulbs in night stand lamps and had to clean AC filters
Clean!
Business response:
Cristina, thank you for choosing Extended Stay America. We are thrilled your stay with us was great, and that you liked our well-maintained property. Our amazing team of housekeepers is second to none. We will enjoy sharing your compliments with them. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Staff was very friendly and accommodating. They were working under stressful conditions with booking issues but did a wonderful job of mitigating everyone’s inconvenience. Fantastic service!
I wish they serve hot breakfast and better coffee.
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know your overall visit was enjoyable, but we are sorry for not meeting some of your expectations with the breakfast we serve. We hope this did not overshadow the otherwise positive experience you had being our guest, and we look forward to your next visit. Sincerely, Hotel Management
This is an older property. Some of the reviews are very misleading. I was disappointed when I arrived, while at the check-in, and then especially with the room. Let me put it this way, the ceiling still had "cottage cheese/popcorn" ceiling. It was old. The shower was the worst -- no pressure and old shower heads. The pillows did not provide enough head comfort. I almost went out and bought my own. The hotel is primarily for long stay clientele. I did not feel all that safe due to some of the people staying at the hotel.
Business response:
Richard, thank you for taking the time to share your feedback. We regret our bedding was not to your comfort and apologize for the inconvenience you experienced due to the lack of hot water. We will address this with our maintenance team and make sure we prevent such reoccurrences. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hot... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.