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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest stay Check is was a little strange as there were 4 policemen seemingly working a scene of some kind. The room was overall decent. However the bathroom sink hardly worked at all, I had to use the kitchen sink to brush my teeth and wash my hands etc. The security bolt didn't work as it appeared that the door had been kicked in at some point and the metal door frame was bent as a result. A couple of light bulbs missing. Front desk people we good.
Business response:
Dear Gregory, we appreciate your positive feedback for noticing our staff's effort to provide a clean and comfortable environment for our guests. Our maintenance department has also been made aware of the problems you faced during your stay with us. Thank you for being patient. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management
They gave me a handicap room which I didn’t request. They know it’s a reservation for two people but they only gave one towel.
Business response:
Dear Josie, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Probably will stay again.. Check in was fast and friendly front desk.Room it's ok ..Bathtub kind run down paint are peeling off. Room quiet..
Business response:
Edward, thank you for sharing your experience with us! We are pleased you had a great time at Extended Stay America and were impressed with our courteous staff. With that said, we are sorry for the inconvenience you encountered while here. We look forward to welcoming you back soon! Sincerely, Hotel Management
No light bulbs in night stand lamps and had to clean AC filters
Clean!
Business response:
Cristina, thank you for choosing Extended Stay America. We are thrilled your stay with us was great, and that you liked our well-maintained property. Our amazing team of housekeepers is second to none. We will enjoy sharing your compliments with them. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Staff was very friendly and accommodating. They were working under stressful conditions with booking issues but did a wonderful job of mitigating everyone’s inconvenience. Fantastic service!
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,348 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.