Extended Stay America - San Jose - Downtown

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Junxuan, Thank you for your feedback. We’re sorry to hear that some areas may have needed attention during your stay. Your comments are important to us and have been shared with our team to ensure that we address any issues promptly. We appreciate you bringing this to our attention and hope to provide a smoother experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Dennie,Thank you for your feedback. We are glad you enjoyed your stay at Extended Stay America, though we regret the noise disturbance. We understand the importance of a peaceful environment and will work on ensuring a more comfortable experience for all guests. We appreciate your patience and hope to welcome you back for an even better stay.Sincerely,Hotel Management