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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I lodged there for 3 nights and was disappointed room service did not attend my room the whole duration of my stay. The hotel also seems to have a cockroach problem.
Business response:
Sergio, thank you for taking the time to share your feedback. We are sorry for not meeting your expectations during your stay with us. We have shared your concern with our team to make sure we provide excellent service. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Kristin, your excellent rating is greatly appreciated by all of us here at Extended Stay America. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Expedia should do the bare minimum for due diligence making sure properties provide services they described. Breakfast provided in the morning was choice of coffee with an individually plastic wrapped muffin or coffee with an individually plastic wrapped muffin. That's not "breakfast provided".
Business response:
Zachary, thank you for your review. We regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I feel like rhe place needs to be remodeled. It looks ancient and the lighting is dim. But I enjoyed my stay
Business response:
Alejandro, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,358 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.