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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down Very dirty and unkempt. There's really not a breakfast. Just coffee and some wrapped things like granola bars. It's a rough part of town and they have security gates, but one of them was just open the whole time I was there. It seems to attract ... interesting people.
Business response:
Dear Chad, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
Do not stay here This place is a dive.
Business response:
Dear Sarah, Thank you for sharing your review and details about your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your concerns are valuable and always taken seriously to improve our service. Please feel free to reach out to us for further assistance. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Manag... read more
P.A The location was terrible parking lot was full of homeless people, junk cars were on the parking. When I arrived police was busy to handcuff a man at the parking. There is no free breakfast it is a big lie only coffee with no milk. Roaches were freely walking around the kitchen cabinets. Stay away from this hotel it is not safe.
Business response:
Dear parwana, Thank you for being our guest and informing us about your stay. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Ok rooms Good hotel. Nice people. Dirty rooms.
Business response:
Dear Anne Laure, Thank you for sharing your thoughts about your recent visit. We are glad to hear you enjoyed some aspects of our hotel. However, we apologize that the condition of our suites seriously inconvenienced you. Our goal is to provide every guest with excellent service and accommodation; therefore, we are sorry this was not your experience. Please know that we will share your feedback with our housekeeping team to ensure our guests receive the exceptional stay they deserve. Thank you again for being our guest, and ... read more
We do not recommend.
Business response:
Dear Alegna, Thank you for reviewing your experience with us. We never want our guests to leave disappointed, and from your feedback, it is clear that we have let you down. We sincerely apologize for not living up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
Smh Terrible stay I will not be back
Business response:
Dear Daymond, Thank you for taking the time to share your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
Hotel is full of homeless
Business response:
Dear Guest, Thank you for sharing your review of our hotel. We pride ourselves on delivering an exceptional stay and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely,Hotel Management
I will not advise anyone not to stay here, just read this and you be your own advisor. It is not fun to wake up at 1 a.m. and find roaches all over the area in your room. This place was by far THE WORST HOTEL i have stayed. Right at the entrance i noticed a funny smell to it. Towels are handed out to you at the counter. And even some employees said the area isn't safe at one point THEIR OWN EMPLOYEE ADVISED A CUSTOMER TO GO DOWN THE STREET TO THE NEXT HOTEL. but the worst part is finding out the homeless ppl do break ins. An... read more
Business response:
Veronica, Please accept our sincere apologies for the issues you experienced. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the problem as quickly as possible. Your comments have been shared with management for further review and improved coordination of our efforts. Please reach out to us at the hotel directly if you need any assistance. We want to regain your trust and hope to serve you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.