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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AC Not Cold The air conditioner had two setting for cold either Cool or Very Cool which neither got cold. It was more of a small fan on the wall. The room didn't seem to get any cooler, and there was no ice machine to try and use that to cool down. There was only one plastic cup in the room.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly with our team and are very grateful for your patience. We look forward to welcoming you again for a flawless stay.Sincerely,Hotel Management
Its a homeless shelter One big homeless camp.showers so gros they wer unusable
Business response:
Dear Travis, please accept our apologies for the maintenance and housekeeping issues with the shower during your stay. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We are already working to address the problems you mentioned, and we hope you will give us another opportunity to leave you with a much better impression on your next visit. Sincerely,Hotel Management
I booked a room online and when I got there I waited an hour until the front desk staff came back from hanging out in the parking lot And all he said we are fully booked all the rooms are full and left
Business response:
Abdulsallam, thank you for taking the time to post your feedback. We are sorry you encountered the issues with our front desk service and your reservation, and even more that we could not accommodate you despite your reservation. We regret the inconvenience and frustration you experienced. We will discuss your comment and review this appropriately. We are grateful for your patience and hope you will give us another chance to demonstrate excellent hospitality from our team. Sincerely,Hotel Management
This place smelled like cigarette smoke, was super dirty and run down. Wouldn’t stay here again.
Business response:
Timothy, Thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also disappointed you were not satisfied with the condition of our property. We have note... read more
The customer service was terrible. From the moment I walked in I was told to 'read the sign' when asking if I could check in early. It was 2:47pm for 3:00pm check-in. Very rude staff. The location is good regarding proximity to airport and downtown, but it isn't in the nicest of areas. Definitely would not stay there again.
Business response:
Christopher, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our front desk associates We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with them. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management
We had two rooms. Both rooms had stained sheets, in one room we saw a cockroach in the bathroom, the other room bathroom sink got clogged. One room didn’t have a tv zapper when asked for one never got it. Asked for more pillows, they said they didn’t have anymore. Overall, not a great experience.
Business response:
Bonnie, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance concerns you encountered in your accommodations and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your roo... read more
As soon as I entered the room and turned on the lights, two bugs were crawling on the counter trying to hide. The room does not look clean. There are mold / spider webs in the corners. I fled out of the room at 12am
Business response:
Connie, thank you for taking the time to post your feedback. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The price is good. Service is poor. People got into a group playing loud music right at the front of front desk by outside entering. The person working in front desk was joining the crown. I came to the front deck to pick up towns, had to waited for 15 minutes for him to come back from the crown to help me.
Business response:
Thank you for evaluating your stay. We apologize for the noise disturbances you experienced due to the other guests and the unsatisfactory service you received from our front desk staff. We assure you this is not normal for us, and we will work with our team to prevent this type of situation from happening again. We regret the inconvenience this caused and are grateful for your patience. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerel... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.