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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the staff was very nice and accommodating. Theis was the only good part. The property is run down and dirty. Extremely unsafe in the parking lot, especially at night. I had to carry a weapon with me when I took my dog for a walk at night. Obvious drug users in the hotel as well as hanging in the parking lot. I actuality witnessed 2 different drug deals happen in the parking lot. There were also women staying in the hotel who were prostitutes and working out of their rooms. I even saw a patron speed into the hotel and run int... read more
Business response:
Sean, we are truly dismayed to read about the suspicious activities you mentioned and have forwarded this information to the relevant team to investigate this and take corrective actions. We appreciate you letting us know about this. Thank you for your feedback; we hope you will give us another opportunity to serve you better. Sincerely, Hotel Management
Worst stay I’ve ever had. Check in was slow and front desk attendant ask to help me then walked away and dealt with other things without saying a word. Check in took almost 25 minutes! That is crazy! The hallways parking lot and elevator were filthy. Completely un kept. We stayed on the 2 second floor carpet is a tripping hazard. And there were flies. Once in our room there was 2 towels and 2 pillows. The floor was unswept. And dirty. Walking around the hotel room my socks were black. The bathroom smelt of mold. The bath and... read more
Business response:
We appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service and accommodations. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Manageme... read more
The room had several things that needed repair, towel bar hanging by one end, large leak on ceiling, no hand towels or washcloths, one tiny shampoo,
Business response:
Bertha, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We also regret the lack of amenities you encountered and the inconvenience it caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Please give us a second chance to prove ourselves in the future. Sincerely, Hotel Management
Did not like it.
Business response:
Jennifer, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Never stay "Extended Stay American Suites"! Got into San Jose late, make a reservation online at 11:15pm. When I got there only a security guard was behind the desk and he said he had no authorization to check people in. He said the person had left for the night. There was one other person there who was in the same situation and a third showed up who also was not allowed to check in. I got on the phone and talked a Hotel.com rep but she could not help me. After being on the phone for 3O minutes with the rep she finally told ... read more
Business response:
Tom, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team. We have also taken a note of your concerns regarding the refund. Please allow us to review this and check for any pending transactions. We hope you will consider this an isolated incident and reconsider reserving a room with us. Sincerely, Hotel Management
Friendly staff
Business response:
Daniel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible management customer service
Business response:
Adriana, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. We hope to welcome you back soon! Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.