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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a very run down property
Business response:
Dear Kim, Thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We have shared your comments with our team for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
missing hair dryer and cockroach in the room
Business response:
Dear David, thank you for being our guest. It is sad to read about your experience. Although we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, the room you occupied will get a deep cleaning as a precaution. Also, we regret that you were not aware of our complimentary toiletries available at the front desk for our guests who need them including the hairdryers. Your feedback reminds us to be more clear in sharing the details at check-in. Please give me the opportunit... read more
Check in was fast but we where very disappointed with the room, no sheets, no blankets, no pillow covers, trash left behind, no toiletries, we then got moved to another room that was complete but this hotel really needs to improve on the cleaning, it’s also outdated, I will definitely not stay again
Business response:
Dear Fernando, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one after your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. Thank you for pointing out where we can make improvements; your feedback is well received. We hope this unfortunate incident will n... read more
Very dirty poorly kept. Cigarette butts in elevator Entire facility was dirty, trash in parking lot. Stains on carpet When I opened the pull out couch it was filled with trash (left over food). Had to dust off the mattress before putting bedding on. Worst experience ever.
Business response:
Dear Syed, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. Sincerely,Hotel Management
Worse Drug Hotel Ever Worst Hotel I have stayed at. I remember a time when extended stays were top notch hotel's but over the past few year's they have reallt gone down hill. Do yourself a favor a go 2 blocks down the street to the Holiday Inn. This hotel is infested with drug addicts, from the people checking you in to the the people in the parking lot and staying there. The rooms are super dirty, the beds are very old and make nosie everytime you get in and out of them. The bathroom tub has stains all over and the water pr... read more
Business response:
Dear Guest, we appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. Please accept our sincerest apologies for the problems you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We look forward to having you stay with us again.Sincerely,Hotel Management
1) Do Like: * The price was decent. * The location was convenient. 2) Do Not Likes: * Interior of the hotel was old and not well maintained. * Missing towels. * Cheap breakfast. Just to have it to claim free breakfast. * Some people smoked weed in the parking lot. * Parking lot looked unsafe.
Business response:
Dear Minh, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Room was not clean. Floors were sticky. Sink and bathtub were visibly unclean. Also an odor in room. Would not recommend
Business response:
Dear Scott, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.