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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had two rooms. Both rooms had stained sheets, in one room we saw a cockroach in the bathroom, the other room bathroom sink got clogged. One room didn’t have a tv zapper when asked for one never got it. Asked for more pillows, they said they didn’t have anymore. Overall, not a great experience.
Business response:
Bonnie, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance concerns you encountered in your accommodations and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your roo... read more
As soon as I entered the room and turned on the lights, two bugs were crawling on the counter trying to hide. The room does not look clean. There are mold / spider webs in the corners. I fled out of the room at 12am
Business response:
Connie, thank you for taking the time to post your feedback. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The price is good. Service is poor. People got into a group playing loud music right at the front of front desk by outside entering. The person working in front desk was joining the crown. I came to the front deck to pick up towns, had to waited for 15 minutes for him to come back from the crown to help me.
Business response:
Thank you for evaluating your stay. We apologize for the noise disturbances you experienced due to the other guests and the unsatisfactory service you received from our front desk staff. We assure you this is not normal for us, and we will work with our team to prevent this type of situation from happening again. We regret the inconvenience this caused and are grateful for your patience. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerel... read more
No stay, still charged Waited 16 minutes for a front desk person to appear for us to check in. When she did arrive she was short and exasperated. I gave her my id and reservation code. After many more minutes on her computer she gave them back and unapologeticly stayed there was no reservation for me and even if there was she had no rooms with 2 beds available. I asked how that can be when I have provided my confirmation email that shows I have a guaranteed reservation for a 2 Queen bed room. She said I shouldn’t have used a... read more
Business response:
Thank you for your valuable feedback. We are sorry for not being able to accommodate you this time and for the billing-related concerns you outlined. We appreciate you bringing this to our attention. We will address your comments with the appropriate individuals and are grateful for your patience during this time. Sincerely, Hotel Management
Motion activated AC.... Air conditioning has a motion sensor. Had to wake up every hour and move around the room to get the AC back on. Wont be staying again
Business response:
Thank you for staying with us. We apologize for the issue you had with the temperature control system in your suite and the inconvenience this caused. We understand the frustration you must have felt and are grateful for your patience. We will share your feedback appropriately as we are continually striving to improve our guest experience. We hope you will reconsider and stay with us again so we can offer you a more restful night's sleep. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.