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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one let me check in and it was late. No employees working the front desk. Poor security. I apologized to him. Not his fault
Business response:
Eric, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. Please know we are taking every possible measure with our front desk manager to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Location was grest
Business response:
Rachel, thank you for your review. Although you were pleased with the location of our hotel, we are very sorry for not meeting your expectations with your stay. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn't get to stay because they wouldn't take my card for incidentals and had to stay in my car
Business response:
Thank you very much for visit us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once once more, and we hope to see you again soon. Sincerely, Hotel Management
What I like about this property was very secure parking , and really nice personal and great great service But awful Room, shower was licking water from everywhere...fist time it looks like maintenance try to fix it by just sealing around the tub but the problem was behind and underneath tub licking water from everywhere. Never got fix.
Business response:
Thank you for your review. Although you liked the service provided by our courteous front desk staff, we are sorry for the maintenance issue you encountered. We have asked our team to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didn't know I was going to be charged $50 for my pets. I would have selected a different hotel.
Business response:
Thank you for your review. We are sorry our pet fee came as a surprise to you and regret the disappointment caused. All our charges are mentioned on the website. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.