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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No stay, still charged Waited 16 minutes for a front desk person to appear for us to check in. When she did arrive she was short and exasperated. I gave her my id and reservation code. After many more minutes on her computer she gave them back and unapologeticly stayed there was no reservation for me and even if there was she had no rooms with 2 beds available. I asked how that can be when I have provided my confirmation email that shows I have a guaranteed reservation for a 2 Queen bed room. She said I shouldn’t have used a... read more
Business response:
Thank you for your valuable feedback. We are sorry for not being able to accommodate you this time and for the billing-related concerns you outlined. We appreciate you bringing this to our attention. We will address your comments with the appropriate individuals and are grateful for your patience during this time. Sincerely, Hotel Management
Motion activated AC.... Air conditioning has a motion sensor. Had to wake up every hour and move around the room to get the AC back on. Wont be staying again
Business response:
Thank you for staying with us. We apologize for the issue you had with the temperature control system in your suite and the inconvenience this caused. We understand the frustration you must have felt and are grateful for your patience. We will share your feedback appropriately as we are continually striving to improve our guest experience. We hope you will reconsider and stay with us again so we can offer you a more restful night's sleep. Sincerely, Hotel Management
the staff was very nice and accommodating. Theis was the only good part. The property is run down and dirty. Extremely unsafe in the parking lot, especially at night. I had to carry a weapon with me when I took my dog for a walk at night. Obvious drug users in the hotel as well as hanging in the parking lot. I actuality witnessed 2 different drug deals happen in the parking lot. There were also women staying in the hotel who were prostitutes and working out of their rooms. I even saw a patron speed into the hotel and run int... read more
Business response:
Sean, we are truly dismayed to read about the suspicious activities you mentioned and have forwarded this information to the relevant team to investigate this and take corrective actions. We appreciate you letting us know about this. Thank you for your feedback; we hope you will give us another opportunity to serve you better. Sincerely, Hotel Management
Worst stay I’ve ever had. Check in was slow and front desk attendant ask to help me then walked away and dealt with other things without saying a word. Check in took almost 25 minutes! That is crazy! The hallways parking lot and elevator were filthy. Completely un kept. We stayed on the 2 second floor carpet is a tripping hazard. And there were flies. Once in our room there was 2 towels and 2 pillows. The floor was unswept. And dirty. Walking around the hotel room my socks were black. The bathroom smelt of mold. The bath and... read more
Business response:
We appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with our service and accommodations. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Manageme... read more
The room had several things that needed repair, towel bar hanging by one end, large leak on ceiling, no hand towels or washcloths, one tiny shampoo,
Business response:
Bertha, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We also regret the lack of amenities you encountered and the inconvenience it caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Please give us a second chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.