Extended Stay America - San Jose - Downtown

Isaac 

on Expedia

4 years ago

Smh It took about an hour to get a room after check in.....they had to switch rooms 3 times...the first room would not open....thw second room was undwr constriction......the pwrson at front desk didnt seem to know what he was doing...horrible experience 

Anonymous 

on Expedia

4 years ago

Never booking again To start off, I came in at around 1am to check in and the guy at the front desk(who also may have been a janitor?? Short on staff?) informed me I’d have to wait 20 minutes to an hour for my room because the system wasn’t working. We reserved a king size bed with a sofa/living space. My partner and I waited the full hour for the room and when we got to the room, I was completely unsatisfied to see the way the room was furnished. The tv was facing the door while the sofa and the bed were on each side of the... read more

Anonymous 

on Expedia

4 years ago

the hotel smelled super bad that I can't stand, I had to change hotels .. 

Jose 

on Expedia

5 years ago

Kicked out in the congested air of wildfires I wasn't very happy with the front desk help having a policy of my brother needing I.D. so my brother can stay and so he brought me lunch front desk thought that I was trying to sneak him in and kicked me out! So i dont know how my stay was because i was kicked out in the conjested night of wild fires. I would appreciate a full refund!? 

Anonymous 

on Expedia

5 years ago

Very disappointed. As soon as I walked in the 1st room, I was greeted by roaches the curtains were half up. I then called to change rooms, I had to wait over an hour for the system to update. When I finally got to my room, I ordered food. When the delivery guy came, they wouldn't open the gate. So I never got my food after waiting 2 hours.The guy at night is never at the desk. It takes him a while to get to the door or let you in the gate. 

Anonymous 

on Expedia

5 years ago

everything was a disastrer in this place it took 3 hrs to get in