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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like it.
Business response:
Jennifer, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Never stay "Extended Stay American Suites"! Got into San Jose late, make a reservation online at 11:15pm. When I got there only a security guard was behind the desk and he said he had no authorization to check people in. He said the person had left for the night. There was one other person there who was in the same situation and a third showed up who also was not allowed to check in. I got on the phone and talked a Hotel.com rep but she could not help me. After being on the phone for 3O minutes with the rep she finally told ... read more
Business response:
Tom, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team. We have also taken a note of your concerns regarding the refund. Please allow us to review this and check for any pending transactions. We hope you will consider this an isolated incident and reconsider reserving a room with us. Sincerely, Hotel Management
Friendly staff
Business response:
Daniel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible management customer service
Business response:
Adriana, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. We hope to welcome you back soon! Sincerely, Hotel Manag... read more
No one let me check in and it was late. No employees working the front desk. Poor security. I apologized to him. Not his fault
Business response:
Eric, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. Please know we are taking every possible measure with our front desk manager to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Location was grest
Business response:
Rachel, thank you for your review. Although you were pleased with the location of our hotel, we are very sorry for not meeting your expectations with your stay. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.