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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Stay I stayed here two years ago and I must say the property has diminished. The hall and room carpets were stained. There were dogs everywhere. Had I known pets were allowed, I would not have booked. Aside from that, the rooms are in need of repair. The first room they assigned me had a broken shower and the sink drain was filthy. The second room was a little better but the tub and sink drains were slow to drain because of the amount of debris in them. The kitchen sink dripped and I had to place a towel around ... read more
Business response:
Thank you for returning to us. It is obvious from your comments that we didn't live up to your expectations, and we apologize for the disappointment you had. We offer our sincerest apologies for the cleanliness and maintenance issues that caused inconvenience. We assure you that we will relay your comments to the teams involved to deliver the experience you should expect from our hotel. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give... read more
Was expecting extended stay items like dishes and pans so we can cook easy meals. But they didn’t even have ice machine and a hair dryer, which is basic for hotels. Also can hear other guests talking in the hallway and parking lot, it was noisy in the evening.
Business response:
Thank you for allowing us an opportunity to host you. We are sorry for not meeting your expectations and for the disturbance you experienced. We will utilize your comments for certain amenities like hairdryers to enhance our facilities. Please know each suite has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine. We hope your future travels will bring you back this way. Sincerely, Hotel Management
dirty. There are some dead insects in the bathroom and bedroom. There are also alive insects in the bedroom.
Business response:
Thank you for being a guest at our hotel. We are very disappointed to read your concerns and apologize for the inconvenience you had in your suite. We assure you corrective actions are underway by our housekeeping and pest control teams. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Not so pet friendly I wont ever stay at extended stay again they say pet friendly well not this location when i checked in someone leaving had a dog and our dogs barked a couple times and the office clerk told me that he can not serve me because my dog was aggressive qhen he wasnt stupid ass
Business response:
David, thank you for being a guest at our hotel. We apologize for not meeting your expectations and for the inconvenience you had. We will review your comments with our front office associates to enhance our guest experience. We hope you will allow us to be of your service in the future. Sincerely, Hotel Management
Loud individuals coming in and out all night. An individual in a white car drove into the parking lot early in the morning honking his horn.My first room smelled like urine which made my stomach upset. The hotel shows very worn. The night clerk was very professional, he apologized and checked me into another room.
The moment I walked in to the room given to me after check in, I find a large domino's pizza box in the thrash and as I continue on inside the room I view an empty Dr. Pepper sitting on the nightstand. I immediately contacted front desk and requested a new room. Thinking that my troubles ended there...I was truly mistaken. After a long day and returning to the new room I was given, I hear a knock on my door. It was the front desk letting me know I have to move yet again. The new room I was in had a non operational shower and... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.