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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't get to stay because they wouldn't take my card for incidentals and had to stay in my car
Business response:
Thank you very much for visit us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once once more, and we hope to see you again soon. Sincerely, Hotel Management
What I like about this property was very secure parking , and really nice personal and great great service But awful Room, shower was licking water from everywhere...fist time it looks like maintenance try to fix it by just sealing around the tub but the problem was behind and underneath tub licking water from everywhere. Never got fix.
Business response:
Thank you for your review. Although you liked the service provided by our courteous front desk staff, we are sorry for the maintenance issue you encountered. We have asked our team to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didn't know I was going to be charged $50 for my pets. I would have selected a different hotel.
Business response:
Thank you for your review. We are sorry our pet fee came as a surprise to you and regret the disappointment caused. All our charges are mentioned on the website. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointed Stay I stayed here two years ago and I must say the property has diminished. The hall and room carpets were stained. There were dogs everywhere. Had I known pets were allowed, I would not have booked. Aside from that, the rooms are in need of repair. The first room they assigned me had a broken shower and the sink drain was filthy. The second room was a little better but the tub and sink drains were slow to drain because of the amount of debris in them. The kitchen sink dripped and I had to place a towel around ... read more
Business response:
Thank you for returning to us. It is obvious from your comments that we didn't live up to your expectations, and we apologize for the disappointment you had. We offer our sincerest apologies for the cleanliness and maintenance issues that caused inconvenience. We assure you that we will relay your comments to the teams involved to deliver the experience you should expect from our hotel. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give... read more
Was expecting extended stay items like dishes and pans so we can cook easy meals. But they didn’t even have ice machine and a hair dryer, which is basic for hotels. Also can hear other guests talking in the hallway and parking lot, it was noisy in the evening.
Business response:
Thank you for allowing us an opportunity to host you. We are sorry for not meeting your expectations and for the disturbance you experienced. We will utilize your comments for certain amenities like hairdryers to enhance our facilities. Please know each suite has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine. We hope your future travels will bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 3.2 star rating with 2,407 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.