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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ick Checked in late, so only given key by night staff. Not "registered" so no wifi access. Toilet still full of cleaner, flecks of fecal matter on the seat. Trash not emptied from last guest, carton of milk from who knows when in the fridge. Complained to manager on check out and was basically told too bad which caused me to lose my cool and curse him out. Told to leave without my receipt because he didn't want to be cursed at about his lousy hotel. Do yourself a favor and stay someplace else.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Don't stay at dump hole The room was dirty shower looked as it has not been clean at all in mo very dark ring around it and still soap in it from previous person. Then there was the bathroom sink dirty and clogged we ask can the fix or give us a plunger the girl said no . We can leave if we want with no refund . I end up buying draining myself and a plunger needless to say only towels were clean I think. The kitchen had a full bag of trash under sink along with sirenges the freezer had a bottle of kettle one vodka that was n... read more
Business response:
Raymond, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to ou... read more
Not good Almost got shot at
Business response:
Jose, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
WORST hotel stay of my life Words can't express how awful this hotel is. The staff was rude, both girls. We were here for an evening business conference so all we really needed was a place to sleep before our flight home the next morning. We immediately saw the dirty sheets. I'm not talking just a little dirt, it was disgusting. We called the front desk to have them changed. Her response "they are in the dryer, I'll do that when they are done". We left for an errand, came back before the conference and noticed it wasn't done... read more
Business response:
Brianna, we are extremely concerned to read your comments and apologize for our staff being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
stinky, dirty, wrong amenities. awful, the hotel smelled of smoke, you have to request cooking utensils. the did not have a pool, or workout facility. when I had booked the hotel I was informed they DO have it. apparently it the extended stay literally right next door.
Business response:
kyle, I apologize that we failed to provide you an exceptional stay. We're sorry you experienced so many difficulties during your stay with us and we missed meeting your expectations. Your concerns regarding the smoke will be shared with my housekeeping team to take corrective actions immediately. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Looks good, feels ghetto Ghetto people. Feels unsafe
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
They did not have a room available for me saying hotels.com over booked them. I had to wait a long time for them to get a room ready. Was not clean. I had to clorox wipe restroom. Never again. We stayed because it was late and no where else to go.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Terrible Dirty rooms. Whole first floor smells like marijuana. Staff at front desk are disrespectful. No one at front desk 80% of the time. Vending machine does not work. Was no remote in my room because it was stolen. TV in my room went in and out of working the entire stay. Watched a customer jump over the front desk and steal a coffee maker because nobody was there or available!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,452 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.