Extended Stay America - San Jose - Edenvale - North

Anonymous 

on Expedia

11 years ago

Do NOT stay here I stayed here for a few weeks while I was between houses and I have never regretted a hotel stay as much as this one. On New Years Day the windows were smashed out of my car and the one suitcase of clothes I had left there was stolen. The hotel staff didn't even say sorry, just "not our fault". The police in the area aren't much better either. Also I paid a the pet fee, but ended up having to stay for another week. They said that they would waive the pet fee on the extra week as I was staying in the same roo... read more

Anonymous 

on Expedia

11 years ago

bad party upstairs, noise, couldn't help us with getting on the internet, wouldn't give us a receipt when checking out, breakfast bar was hot water and instant oatmeal. wouldn't tidy up room as we only stayed 2 nights(which we didn't know when booked to stay there.) 

Ish 

on Expedia

11 years ago

Business Trip Got there after midnight and it seems they had the janitor working the front desk. Also, there security guard seems to love towing cars once the opportunity arise. 

Jeff 

on Expedia

11 years ago

Not what we had expected We are non smokers. It had smokers in our room previous to our visit. It had a kitchenette but we had to ask for everything. Hence, we didn't really use the kitchen. Food items would remain in the hall all day. Hallway needed vacuum badly. The 3rd day it was vacuumed. Breakfast area would run out of coffee and other items. 

Rhonda 

on Expedia

11 years ago

Don't stay here, very dirty! The hotel smelled like pot and cigarettes and I was in a non-smoking room. There was no maid service, the sheets were dirty on one of the beds, and both beds had big black hairs on them, it was pretty disgusting. Staff not friendly. Would never stay here again. 

Humberto 

on Expedia

11 years ago

maintnance and room service HORRIBLE! Horrible! Came to visit family, drove all the way from Utah. When i go my room the halls were dirty, plates and food everywhere on the floor. My room was a mess, no one had cleaned it, complainedand they gave me another Rroom, that was shady taken!!, people were sleeping inside.my third room smelled bad, heater smelled like it was burning. 

Anonymous 

on Expedia

11 years ago

Gross The room was gross. The sink drained really slow, there was a sock under the sink from a previous guest, the counter for the kitchen area had a burned hole in it. 

Anonymous 

on Expedia

11 years ago

Just ok The room itself was very comfortable. However an entrance to the hotel was next to out room with a very heavy door that all during the night slammed as people came in and woke us us a lot. The room is to come wish a kitchen with everything you need, However you need to call the front desk and order up all utensils, plates, glasses, pots and pans even the coffee pot needs to be ordered up. On a good note. The bed was great!