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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible very dirty !!!
Business response:
Dear Isaul, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The hallways smelled bad and the carpet was dirty. The walls were paper thin and I could hear everything going on in the next room. Gross!
Business response:
Dear Virginia, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Sincerely,Hotel Management
At check in the clerk said I was not in a good part of San Jose. The first room was dirty. The door looked like it had been pried open, the towel rack in the bathroom was missing leaving holes in the walls and there were crumbs and debris on the night stand and telephone. The second room attempted had a wad of toilet paper in a dirty toilet with dark hair on the seat and rim. I called the desk and said I was leaving. They were apologetic but did not offer assistance or a refund. The hallways were dirty with stained carpet an... read more
Business response:
Dear Shamryn, Thank you for evaluating your stay. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, please reach out to us at the hotel for any furthe... read more
Loud music at 2:00 a.m. Very little hot water
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry for your concerns during your stay and are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The check-in service was very lengthy, the bed was old & uncomfortable. The pillows smelled bad. The room and hallways smelled very bad.
Business response:
Dear Guest, thank you for your feedback regarding your stay with us. We appreciate reading about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hote... read more
It was outdated. Meds new remodeling. Bed was so so in comfort. Coffee was not good. Grab and go ok for the price. Staff not so welcoming. The hall way smelled like arm pit. Don’t know if it was a guest or something in the hall way.
Business response:
Dear Priscilla, thank you for staying with us. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Also, we are very sorry for the smell issues in the hallway, and our concerned team is instructed for the same. Your comments regarding the update are shared with the appropriate individuals. In the meantime, our housekeepin... read more
That cliente is not good
Business response:
Dear Marta, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The customer service was amazing but the property was not what was it displayed edd were horrible the hallways smelled horrible !!!!! A bunch of drug addicts walking around
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.