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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a pleasant stay The hotel was affordable but there were some flaws. First off, the neighbors were being too loud. Second, the rooms looked unclean. Third, they gave me the wrong room, I requested 1 bed and I got 2 beds instead. I didn't wanna bother going back to the front desk because it took so long to be helped out in the beginning.. I won't be going back..
Business response:
We apologize for disappointing you and for the service concerns you encountered during your stay. We have followed up accordingly with our team, especially the front desk and housekeeping to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Estaba muy sucio no fueron a haceR limpieza no te daban toallas sólo que las fueras a devolver tu misma, me tuve que salir una noche antes del lugar
Business response:
Maria, thank you for your honest evaluation. We are sorry for the experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Ho... read more
Not safe. Back door is propped open with rocks nightly, stairwell smells of urine, floors were sticky, shelves are falling apart. I'm sure the staff do the best they can, but this whole building is due for a remodel. I didn't feel clean, safe, or comfortable staying there. Will never choose this property again.
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals ... read more
The property was dirty, inside and out. Tall weeds growing outside, cigarette butts EVERYWHERE, looked like people camping out in the back parking lot. Hallways had dog hair and food on the carpet. The room had a broken towel rack, a broken shelf rack in the closet, entire place needs some serious TLC! Wanted a couple extra blankets, he didn't have any, needed to be washed. No one around when we tried to check out in the morning, just had to leave.
Business response:
Joseph, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more d... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.