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Extended Stay America - San Jose - Edenvale - North
- Hotels
- San Jose, CA
About this business
Location details
6199 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the front desk clerk made a paper copy of my debit card and ID and said it was protocol. A week later after my stay someone there made all kinds of purchases on my card for food delivery to the hotel, even tried to charge my card again for the stay until my bank noticed fraudulent activity. DO NOT STAY HERE!!!!!
Business response:
Carina, we sincerely apologize for what transpired. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. Kindly allow us some time to look into this with the concerned department, and we assure you someone will get back to you to the earliest. We appreciate your understanding and patience in the meantime. Sincerely, Hotel Management
Too bad policy The kitchen just for look, nothing to use. No coffee maker, no hair dryer...
Business response:
Regina, thank you for staying at our hotel and for taking the time to post a review.We aresorry for the problems you encountered with your room. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management
since you entered, the lobby carpet very dirty . You could see with the naked eye the bad condition I couldn't cancel at the time because it was already late and I was tired . And from the lobby to the entrance of my room that was at the top floor all the dirty dirty dirty carpet, inside the room not carpet but sticky floor, Behind the recliner and the wall all dirty and garbage under and behind. This hotel looks under construction but no excuses for it to be that dirty.
Business response:
Edith, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Not a good day to rest due to broken elevator Elevator was broken how to walk up three flights of stairs to get to my room
Business response:
Eddie, thank you for taking the time to share your feedback. We apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Take too long for check in
Business response:
Kenny, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Terrible Checked in was terrible long and then gave a room wasn’t clean!! The bed sheets wasn’t there!! Curtain was falling. There is no hair dryer and no toilet paper holders!!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Please note, all the in-room amenities are available at the front desk and it’s complimentary. We would appreciate another opportunity to provide ... read more
Not recomendable, room was dirty I booked this room as a gift for a married couple, and for me was so embarrassed when they told me about the conditions of the room, they didn’t call me cause it was past midnight when they arrived to the hotel, I believe is not fair if you are paying for a room and found it so dirty, like it was use before they came to the room
Business response:
Anabel, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - North
How is Extended Stay America - San Jose - Edenvale - North rated?
Extended Stay America - San Jose - Edenvale - North has a 2.9 star rating with 2,453 reviews.
When is Extended Stay America - San Jose - Edenvale - North open?
Extended Stay America - San Jose - Edenvale - North is open now. It will close tomorrow at 12:00 a.m.