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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t bother staying here Horrible place to stay at. Manager is horrible at getting back to you, just overall horrible. Customer service, front desk people don’t even bother staying here at all.
Business response:
Thank you for your review. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Kind of gross The whole second floor reeked of smoke and body odor and the trash room down the hall was full of garbage overflowing from the cans
Business response:
Jeremiah, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Will not stay there again Smoking smell throughout the hallway of the hotel. People slamming doors early in morning and at night.
Business response:
Thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will give us another chance so we can provide you with a more satisfying experience. Sincerely, Hotel Management
It is what it is I reserved a king bed but got a full instead. Hotel needs an upgrade.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
I would never stay here again!! There was a couple fighting in the lobby at 3am. They have NO security! The AC unit is loud!
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to other guests on the property. We have also asked our maintenance team to address the problem with the noisy HVAC unit. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
The staff was helpful I will start with that. The room I was given smelled so much like a heavy sweet spray of some sort that it gave me a headache. I tried sleeping with the windows open but the road noise was to much. I asked to be moved the next day and did a smell check of the room first and it was much better. How ever the smoke detector was chirping but hotel was quick to fix. I also didn’t have any utensils what so ever in the room. Found out I had to go fetch them from the front desk. They do not allow coffee pots ei... read more
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.