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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Flophouse Central Nice sign, looks great outside. Inside is rough. Room was dirty, what looked like blood stains on the bathroom counter. Nothing included with kitchen, and I mean nothing. No in room coffee, no water cups, soap or other niceties. 2 body towels and 2 washcloths. People hanging out in hallways drinking, people hanging out outside drinking. Flophouse.....
Business response:
Craig, thank you for being our guest. We apologize for the housekeeping issues in your suite. We will discuss your comments with our executive housekeeper to ensure we deliver well-appointed accommodations. Please know that the in-room amenities such as kitchenware and toiletries are made available at the front office and provided for complimentary. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was not as described. Building very old and smelled
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Extended Stay is dirty. A hard never!! The worst stay possible. The room was funky and musty. I was booked for 2 nights but only stayed 1 night because I had to be up early but I checked out after the first day. I won’t recommend staying there.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Hotel was overbooked Hotel was overbooked despite having booked the room weeks ago. Sent me out to find another hotel at 11pm. Unacceptable
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Trash storage is inside hotel and smells horrible. Bed was awful. Stayed here because of recliner which didn’t work. No hot water for shower. Outside of hotel lovely and deceiving Because inside smelled terrible...trash was stored inside hotel. We stay at extended stay hotels quite often and never expected this mess plus it was just creepy.
Business response:
Thank you for being a guest at our hotel. We sincerely apologize for the issues you encountered that impacted your stay. We assure your corrective measures will be taken by our housekeeping and maintenance teams to deliver a refreshing environment and well-appointed accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Overbooked I made a reservation online and received a confirmation. When i arrived, they had no rooms available, so i had to find another place to stay at the last minute. I had prepaid for the room and am now trying to get a refund, which is proving to be challenging.
Business response:
Judith, thank you for sharing your experience at our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Overall was good but the bed was too hard, sleeping on the pillows impossible they were like hard balls and the bathroom not lockable. Staff was very attentive, and the place was clean.
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.