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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks! We look forward to seeing you again!
Business response:
Hello, I see that you've stayed at our hotel several times and have reservations for the future. Is there something that we haven't done that we could be doing for you? Please let us know!
Very bad customer service said there was breakfast but no breakfast was served just coffee and Granola bars dirty room old spoiled food in the microwave old bathrooms never again
Business response:
Greetings! yes we advertise a Grab-and-Go breakfast that consists of a variety of items such as Quaker Oatmeal, Nestles Hot Chocolate, Gourmet Coffees, Granola Bars, Muffins. We also have kitchens in the room and offer cookware for those who would like a more substantial breakfast. I'm sorry to about the spoiled food in the microwave? Our rooms are inspected, could you contact me and let me know which room so that I may investigate this?
Room needs updating Bathroom tub was scuffed up Door looked old and beat up
Business response:
Sally, thank you for being our guest and for reviewing our hotel. We are sorry for not meeting some of your expectations during your stay, and we appreciate your observations about the overall condition of your room. Your feedback has been shared with the appropriate individuals in our organization. We do hope you will stay with us on your next visit to the area as we make progress toward a refreshed and renovated facility. Sincerely, Hotel Management
Property overall was ok. Downfall, the halls smelled like weed and to check out I waited for a long time.
Business response:
Hello, sorry to hear about your experience. However, there is no wait to check out - you can drop your card at the desk and be on your way!
There were bedbugs and they bit us and when we made the report with the people in charge of the hotel they did absolutely nothing to give us another room or at least reimburse us the money.
Business response:
Hello, we're sorry to hear about your experience. We've had no reports prior to or after your stay and have checked associated with your name. Please feel free to reach out to me directly.
fire alarm hanging down from celling with wires showing The ice box made so much noice that I had to unplug it at night
Business response:
I’m so sorry to hear this. Please notify the front desk of issues in your room so that we may address right away
smells bad, rude service Called several days ahead and was promised early check in to make a wedding on time. check in was slow and staff was rude, seeming to slow down pace when we stated we were in a hurry to get to a wedding.
Business response:
Thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the time of check-in. We are meeting with the housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bad Service Worst ever. After check in they were unable to provide a clean room. They wanted me to travel 45 minutes north to another property. Once I realized this wasn’t feasible for work I asked for refund. They refused and and after several phone calls to the manager with none returned and a email no response from this organization. terrible service
Business response:
Hello Mike, unfortunately I have no way to contact you directly from this website, have no messages from someone with your first name, checked our registration for the day that the issue occurred and there’s no one with your name that had a reservation. This website does not allow phone numbers or email addresses therefore I have to ask you to contact the hotel directly and leave your phone number so that I can research the issue.
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,850 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.