Extended Stay America - San Jose - Morgan Hill

Anonymous 

on Expedia

6 years ago

Floor was more comfy than matres. Some of the light fixtures didn’t work. Only available outlets to charge phone were in the kitchen. Tv only has 8 channels that work.walls are paper thin. Footsteps from upstairs were horrible. Kitchen was nice, but there were no utensils cups or plates. Also their breakfast is more of a 7-11 freebie snack. I would not recommend this place 

Anonymous 

on Expedia

6 years ago

The receptionest was very rud when we checked in. Whrn we got in to our room we found out none of the kitchen ware was there. Good thi,g i wasn't planingon cooking. No coffee pot, drinking glasses, not even plastic. My hisband called the front desk about this and at that time we were told they don't keep themin therooms anymore xue to sanitation reasons. Was told he could come down and get a coffee pot if he needed one We should of been told this at checkin. No ice machine in the building. The was backed up the first time i ... read more

George 

on Expedia

6 years ago

Barely satisfactory Two lights were out in room. Wifi unusable. No desk clerk until 7 am for checkout 

Evett 

on Expedia

6 years ago

Booked a 1 night stay at this location with my name but with my boyfriend sharing a room with me. My Boyfriend arrived earlier to hotel than me (different flights) but I had already spoken to the front desk on what items I needed to provide prior to his arrival so things would go smooth. I faxed an authorization saying he could check in prior to me and filled out the Third Party Credit Card Authorization form to have my credit card on file for incidentals. The front desk instead demanded a card from him (which he only had hi... read more

Ricky 

on Expedia

6 years ago

We were locked out of our room as they said our keys were demagnetized at midnight and no one to help at the front desk. 

Nashda 

on Expedia

6 years ago

WORST PLACE EVER Let me start this off by saying that we are NOT high maintenance people by any means, but in all my years of traveling i dont think ive ever stayed at a place quite like this. As soon as you walk in the place has a weird smell. The first room we got reeked of smoke sooo bad it almost triggered my asthma (even though the facility is “non-smoking”) i go back down stair to ask for a different room and i hear the front desk telling some other guests that its non smoking and then she says if u want to smoke give ... read more

CC 

on Expedia

7 years ago

We needed a reasonable place to stay for a wedding. I guess you get what you pay for. Room was ridiculously dirty. Hair balls in the corner, soap all over the bathroom sink, dust on everything. We made the mistake of looking under the bed... DON'T! Also there was candle wax all over the bedspread... I had to sign and initial some dramatic form about not smoking in the room and the fine that would ensue. The room smelled like an ashtray. The next day my hair and clothes all smelled like I was in a casino all night. If you can... read more

SMCI 

on Expedia

7 years ago

No housekeeping during stay. No clean towels, we were told by the front desk their washing machines were broken! Everything was flithy. We will never use this hotel chain again.