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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They can to make a better services
Business response:
Dear Francisco, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
The rooms are super old and dirty. The sink area had not been wiped and there was a cockroach in the bathroom. Would not recommend!
Business response:
Dear Sardar, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
For the amount of this room I expected much more. I could have stayed at a hotel for 109 per night and had the same experience. But I laid double that plus some. There was no cups there was no ice machine there was flat pillows and there was a small tv. Will not stay here again. Staff was nice.
Business response:
Dear Erin, We are genuinely sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the amenities and value for your money is concerning and not reflective of the standards we strive to uphold. Please accept our sincere apologies for any inconvenience caused. Regarding the lack of cups and ice machines, we typically keep utensils at the front desk and provide them upon request. Additionally, our rooms are equipped with full-size refrigerators, eliminating the need for an ice machine... read more
There were trash and used condoms in the room. Stayed one night as we were with the kids and checked in very late night. And next day returned the room. Management agreed to refund, not sure if the fund would be paid as they promised because didn’t receive any confirmation nor written confirmation.
Business response:
Dear Shukur, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
DO NOT STAY HERE. When checking in, they said I had two reservations when I only had one. I called Expedia who said I only have one. Then they charged me for both after leaving. When checking in they gave me a card for a dirty room that had not been cleaned. When going back to the front desk, no apology and they gave me a new room that was ALSO DIRTY. I will never stay here again this was the worst experience I have ever had with a hotel.
Business response:
Dear Marianna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Tried to give me a room that was already in use
Business response:
Dear Manuel, We apologize for the inconvenience caused by the oversight in assigning your room. This is certainly not the standard of service we aim to provide. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations in this instance. We will address them with our front desk staff to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should you consider staying with us again, we will make every effort to... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.