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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioning did not work had to move to another room
Business response:
Dear Bruce W, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a well-maintained and comfortable suite while staying with us. We will investigate this issue with our maintenance team. Thank you f... read more
Room smelled like cigarettes during our entire stay despite the entire property being a smoke free hotel. Hotel lobby smelled like bleach
Business response:
Dear Salwa, Thank you for your recent stay at our hotel. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize for your experience. We noted your feedback, which will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Another hotels.com lie The room was dirty and not what we booked
Business response:
Dear Dan, Thank you for taking the time to share feedback about your recent stay. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Dirty and poorly managed.
Business response:
Dear Ajay, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sin... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.