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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay of America Check in was 3pm. Arrived at 6pm and room wasn’t ready. Im sure the guy working reservation was also cleaning rooms. He kept disappearing for a long time. We almost missed our appointment we had at 7pm. Terrible hotel. Never again.
Business response:
Dear Lorna,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management
You Get What You Pay For - Lessoned Learned! We arrived to a darkened reception area with not a bell or button in sight to summon staff. After wandering around and yelling "Hello" for a few minutes, a young man appeared and checked us in. He was fine - not much customer service about him though. Wasn't sure if there was a room and/or if room was ready at our 5:30pm arrival. He found a room, but I bet it's a "last resort" one, not used often. Clean enough, but thermostat didn't work to keep fan or AC on and it was a hot eveni... read more
Business response:
Dear Guest,We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. If you would be kind enough to contact our management office directly and provide more specifics, we would welcome the opportunity to address your concerns and ensure we take action for improvement.Thank you for choosing us during your visit to [city]. We value your feedback and hope you will give us the opportunity to host you a... read more
Bathroom was not clean at all
Business response:
Dear Vivek,Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention.We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels.Sinc... read more
The room smelled bad, it had garbage under the sink, from previous people and next day someone opened the room at 9:00am , I scare, bad experience for me 😔
Business response:
Dear Florence,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Dirty No services No internet (speed of free Internet is close to 0) Ants all over the room. Should not cost more then $50 per day, and it is so dirty that you should bring your sleeping bag.
Business response:
Dear Aram,Thank you for your feedback. We’re truly sorry to hear about the issues you experienced during your stay. Cleanliness and comfort are very important to us, and we're sorry we missed the mark. We do have regular pest control services and will ask them to address the concerns you mentioned. Regarding the internet, we will review the service to improve its speed. We appreciate your comments and are committed to enhancing our services. If you have further concerns or if there's anything we can do to make it right, plea... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.