Extended Stay America - San Jose - Santa Clara

Marci 

on Expedia

11 years ago

The pillows are so flat and uncomfortable to use. The fridge in our room is working well. I accidentally left my dress there. Called the front desk yesterday. Told me he would call me back once he get in touch w/ the housekeeper who worked last Sunday, but didn't receive any calls after his 1st call. So I guess it's true that this hotel's staff are cleptos. I will leave another review if I don't get any calls from them this week about my dress. 

midnightsnowey 

on Expedia

11 years ago

relaxed It was quiet but not much stores around but stff wad nice 

Anonymous 

on Expedia

11 years ago

Poor service A/c wasn't working. 

Brian 

on Expedia

11 years ago

No sleep possible Unfortunately, this extended stay is located next to railroad tracks and the horn from trains goes off every few hours, including the middle of night. I went to Santa Clara to take the California bar and the trains kept waking me every few hours. It was so bad that I got another hotel the 3rd night. Secondly, the staff wasn't welcoming when I got there and even though my room was ready, the staff made me wait from 2:20 to 3:00 to check in. And lastly, the room smelled like some type of ethnic food that was ... read more

Don 

on Expedia

11 years ago

First person that greeted us in reception (male) was great. Lady on sunday monring shift looked like she didn't feel like working. Very limited on words she said upon check out. Room No? Like Receipt? Thank you. That's about it. Normally, a question like, how was your stay? Was everything ok? etc will sound a lot better. 

Super annoyed Guest 

on Expedia

11 years ago

Never Again! Coffee maker and TV remote didn't work and had to ask several times fir correct wifi pass code etc... However, the real problem was being called a liar by the front desk attendant. When I arrived late at night, I checked in with my daughter and 2 small dogs. I reminded the gentleman that I had 2 small dogs and he said he wasn't worried about it. He was very pleasant! The day I was checking out, the front desk woman (older Asian lady) chased me down to let me know I would have to pay for pets. I said no problem..... read more