Extended Stay America - San Jose - Santa Clara

Rafael 

on Expedia

9 years ago

not recommended I regret having booked this hotel, first when we get into the hotel the attention was horrible, they made us wait a long time, the person who checked us was a old person, was very slow and rude, was not friendly, the rooms were not that clean, and the most horrible thing is that they do not give water to the guests, you have to buy it at the hotel, another thing they offer a a supposed breakfast included in the hotel rate, and our surprise was when we went down to the lobby, was only coffee with muffins, that... read more

Christopher 

on Expedia

9 years ago

Prepare for a sad stay Old depressing room, smelled like dog. 

Arun 

on Expedia

9 years ago

Worth its price Check-in was simple and easy. I got into the room to learn that there was problem with the flush. Let the front desk know about the issue and had the guy come check it. However, had to place 3 calls later to get a decision on if that is going to be resolved or I would be given a new room. There was about 3 hours delay in making the complaint and having allotted a new room. But overall, you can expect what you pay for. ++ Usual breakfast - Muffins, Nature Valley Granola Bar and Water/Tea/Coffee/chocolate drink... read more

Madeleine 

on Expedia

9 years ago

My room smelled like pickles and the entire floor smelled of terrible Chinese food. They threw my pillow away a few short hours after I left. And their "breakfast" was nothing more than nature valley bars and muffins. Not a good place for the price. Would never go back 

Ramon 

on Expedia

9 years ago

Called desk to clear room more then two times.. when arriving to the room it was still dirty when I got there..called for pillows more than two times bad service 

Anonymous 

on Expedia

9 years ago

Dirty room Woman hair on lamps, bed sheets, found tennis shoes under the bed, dusty, no coffee maker. 

Robert 

on Expedia

9 years ago

It was ok no maid service 

Minh 

on Expedia

9 years ago

I will NEVER stay at this hotel again. The smell of other people cooking in their room really made the place smell bad. The rooms does not have hair dryers, so you have to request one. Then you have to go down to the lobby to pick it up. They didn't even offer to deliver it to your room. No coffee pot in the hotel room either. There were no house keeping services either I saved myself $5 by not tipping for the non-existing housekeeping service. Overall - I will NEVER stay at this or any Extended Stay America. Oh - the WiFi s... read more

G 

on Expedia

9 years ago

Sub par Checked in at 3pm, room was not ready. Once sent to another room, all kitchen utensils/appliances missing, no TV remote, broken computer desk chair. TRASH in the computer desk drawer. When requesting kitchen utensils, they asked for the items to be picked up downstairs since they were "short staffed". Vending machine room locked at night, the front desk "didn't have the key". Highly disappointed and would not stay at this location again.