Extended Stay America - San Jose - Santa Clara

David 

on Expedia

9 years ago

terrible disaster 

Anonymous 

on Expedia

9 years ago

Will not be back Too many things to list. Not one cup, bowl or plate in the room. The staff never brought to the room. No receipt will be given to you if you use expedia? Doors lock at 10:00pm and you have to wait after a long trip for someone to open the door. Would rather pay more for amenities i enjoy. 

Nadia 

on Expedia

9 years ago

Horrible hotel Old carpet, sticky. Horrible bedding, rough sheets. Bleach stained stained blankets. No conditioner. No kitchen items (cups, plates, utensils missing) cobwebs all over exterior of the building. Loud train all night long. Thin walls, heard neighbor. 

150k/miles 

on Expedia

9 years ago

Try any other place in the area Terrible...staff, room, cleanness, and oveall a place you dont want even your enemies to stay 

Brook 

on Expedia

9 years ago

Th we hotel is under renovation. So we were given rooms that still smell like paint. There was tape left over on the walls and she shower head was left cover with tape and paper. The room smelled like a combination of smoke and paint. My wife has asthma so this was very unpleasant for her. But we didn't have any other choice than to stay in the room since the hotel was completely booked. We had a meeting the next day right next door to the hotel, so that's the reason we picked this hotel. We were suppose to get continental b... read more

Steve 

on Expedia

9 years ago

Sub par customer service When we arrived on our business trip, the desk rep tried to move me and my colleague into one room. We originally booked two rooms. He said the power was out in a couple of rooms and they were overbooked. Not really our problem. After I said I didn't want to do that, he had me sign our stay agreement with 2 adults under one room. I had to reiterate again that I didn't want to do that. He finally changed it back to what we originally booked. The rooms and lobby also smelled of old food and cigarette s... read more

Avi 

on Expedia

9 years ago

They canceled my reservation 1 hour before checkin The most memorable part was the hotel clerk calling me at 8:30 pm on my scheduled chek-in date and telling me that they had to cancel my reservation because Expedia overbooked them. I ordered a week in advance. The clerk had very bad English, did not understand what I had to say and there was no manager available until the next day. I had to drive to the hotel and confront him and then he had given me my room. Anyone reminded of Jerry Seinfeld and the rental car? 

Violeta 

on Expedia

9 years ago

This was a horrible hotel! Never again with stay america 

karri 

on Expedia

9 years ago

walking distance from Levi Stadium The only perk, it's 1.3 miles from Levi Stadium. So walking distance. The room appeared like it was updated, I think only repainted. 1-bed was lumpy and extremely uncomfortable, pillows were literally pancake thin. Bedding was not for a king?? Super small blankets 2-bathtub was dirty 3-bathroom sink leaked, so flooded the counter when turned on. 4-"kitchenette" had no dishes, that was an extra charge. 5-staff spoke no English to guest?? They just pointed to where you needed to sign. Very aw... read more