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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the woman at checkin was terrible, rude and very difficult to deal with. The manager and the woman had a conversation about someone on the phone at the front desk right in front of us while we were waiting to check in. Then the manager took the phone and had a long deeply personal conversation right in front of us while the woman watched him without helping us. when he finished the call then the woman turned to "help" us but was very rude.
Business response:
Dear Ken, Thank you for bringing this to our attention. We sincerely apologize for the unprofessional behavior you described and understand how frustrating it must have been to feel overlooked, particularly during your arrival. Your experience does not align with the standards we strive to uphold. We appreciate your patience and the opportunity to improve. We’ll address this situation internally to ensure that we provide the respectful and attentive service our guests deserve moving forward. We are committed to providing out... read more
Easily the worst stay in my recent times. Heavily understaffed so housekeeping is once only in 2 weeks. Special requests are taken but never executed. I had roaches in the room and only after I showed the manager pics they agreed to clean the room. Also no bodylotion provided plus day of checkout the elevator was down. Too many redflags, wont return and will remove this from my company list to use as well.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We strive to provide a comfortable environment and regret that we fell short in several areas during your visit. Your comments about housekeeping and special requests have been noted, and we are actively addressing these concerns to enhance our service. We understand the importance of cleanliness and are committed to ensuring our guests feel comfortable. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and... read more
Smells
Business response:
Dear Guest,We’re sorry your experience was disrupted by odors throughout the property. Our team works hard to maintain a clean and comfortable environment, and what you encountered didn’t reflect that goal. Guest comfort is incredibly important to us, and feedback like yours helps us take a closer look at areas that need extra attention. We’ll address your concerns internally to ensure a fresher, more welcoming atmosphere moving forward. We express our genuine apologies once more and hope you will consider staying with us ag... read more
I will never book this place again because the front desk was not helpful at all. The online pricing for my room was 106 but they charge me 114.52.
Business response:
Dear Guest,We apologize for the frustration caused by the discrepancy between the pricing you expected and the amount charged. We understand how disappointing this situation can be, and it's not the experience we want for our guests. Please know that we take your concerns seriously and will review the situation with our team to ensure our pricing is clear and transparent. We value your feedback and the chance to improve our service. We do hope you will stay with us another time so we can provide you with a much more satisfyi... read more
Customer service is horrible. They are never at the front dedk. I needed hygiene stuff and du a h soap snd they told me to wsit u til next day
Business response:
Dear Guest, We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
My room have sticky floors, I have to ask the front desk to clean it again, train very close to the hotel and very loud
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. A clean and comfortable room is essential, and we regret that the floor was not properly cleaned before your arrival. We appreciate you bringing it to the front desk’s attention and will reinforce our cleaning standards to prevent this from happening again. We also understand that outside noise can be disruptive, and we regret any inconvenience this may have caused. Your feedback is valuable, and we will take it into consideration as we work t... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,488 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.