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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were trash and used condoms in the room. Stayed one night as we were with the kids and checked in very late night. And next day returned the room. Management agreed to refund, not sure if the fund would be paid as they promised because didn’t receive any confirmation nor written confirmation.
Business response:
Dear Shukur, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
DO NOT STAY HERE. When checking in, they said I had two reservations when I only had one. I called Expedia who said I only have one. Then they charged me for both after leaving. When checking in they gave me a card for a dirty room that had not been cleaned. When going back to the front desk, no apology and they gave me a new room that was ALSO DIRTY. I will never stay here again this was the worst experience I have ever had with a hotel.
Business response:
Dear Marianna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Tried to give me a room that was already in use
Business response:
Dear Manuel, We apologize for the inconvenience caused by the oversight in assigning your room. This is certainly not the standard of service we aim to provide. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations in this instance. We will address them with our front desk staff to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should you consider staying with us again, we will make every effort to... read more
Was given a smelly dirty room with no blackout shades The breakfast was minimal No ice onsite- but the rooms have fridge/freezers to buy your own ice I will not stay here again.
Business response:
Dear Crystal, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you for choosing us, and we hope to see you again so we can provide you with the ... read more
The hotel was very dirty and the service was very bad.
Business response:
Dear Felipe, Thank you for taking the time to share your experience with us. We are committed to delivering exceptional service and ensuring our guests enjoy clean and comfortable accommodations. We acknowledge that we have fallen short of your expectations and are genuinely sorry for any inconvenience caused. Your feedback is important, and we are actively working to improve in these areas to enhance the experience for all our guests. We are determined to make your next stay with us truly exceptional.Sincerely,Hotel Managem... read more
Properly was dirty .room was dirty , there was dried up vomit inside AC unit on wall and room smelled so bad . Trash hidden under beds and under AC unit . Refrigerator was dirty it was just so nasty I told staff and staff just said ok and did nothing about it !
Business response:
Dear Annette, Thank you for sharing your candid feedback. We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This does not align with our standards, and we assure you that corrective measures will be taken with our housekeeping teams to prevent a recurrence. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you experienced. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chan... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.