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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in, there were no shampoo in the bathroom. Checked with front desk staff but he said they dont have any. Dialed 0, no answer. Next day the morning staff said there were lots of shampoo in the stock room!
Business response:
Dear Jb,We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the miscommunication regarding the availability of amenities. Providing a seamless and comfortable experience for our guests is our priority, and we regret that we fell short in this instance. Your feedback will be shared with our team to ensure better communication and service in the future. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience on your... read more
The person at the front desk didn't speak much, and when I asked for directions to the room he merely just pointed. Felt very awkward and unfriednly
Business response:
Dear Casey,We sincerely apologize for the experience you had with our front desk staff. We understand that clear communication and a welcoming attitude are essential in creating a positive guest experience, and we regret that you felt uncomfortable and unsupported. We will address this matter with our team to ensure that future guests receive the friendly and helpful service they deserve. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on t... read more
Would not recommend to anyone. I did not see a worker other than when I stood there for a while to check in. No vending machines of any sort for a beverage or water. The room was in poor condition and not clean. Iv stayed in a lot of rooms and this was among the top 3 worst stays. Also the beds were uncomfortable which was the least of the problems.
Business response:
Dear Matthew,We apologize for the issues you experienced with the room condition, lack of amenities, and service. We understand how important cleanliness and comfort are for our guests, and we regret that we did not meet your expectations. Your feedback will be shared with the team as we work to improve these areas moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Terrible stay room had a wierd odor. Pillow cases were dirty and only had two pillows in our room. Moldy shower curtain. Terrible breakfast on had muffins and Breakfast bars. There was no sugar for the coffee. Room key never worked always had to get it fixed. Would not recommend staying here.
Business response:
Dear Timothy S, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a satisfactory visit.We look forward to providing you with the flawless experience we are known for on your next visit!Sincerely,Hotel Management
Check in time was at 3pm , we got here about 320pm only to be told there was no rooms ready. There was about 5 or 6 of us who didnt have a room, who had to wait about an hour plus for a room, just waiting in the lobby. We were all here for the 49ers game. The guys at the front desk kept giving different wait time to guests. We had to rush our trip to the game because of the hotel not being ready. The general manager didn't offer a room upgrade or discount for the inconvenience for over an hour. Very poor on management here. ... read more
Business response:
Dear Joshua, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Further, we regret that you were not aware of our kitchenware policy. To ensure cleanliness, we keep them at the front desk and deliver them on request. In r... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.