Extended Stay America - San Jose - Sunnyvale

Randy 

on Expedia

9 years ago

Hotel Rooms in poor condition The room size and character at the hotel was what I expected. The condition was not: - many of the electrical outlets were inoperable, including all of the outlets in the kitchen. Repeated requests for repairs were ignored. - the hooks in the bathroom for towels had been ripped out with gaping holes left in place. Again, comments were ignored - Several of the lamps had bulbs that were burnt out. Those were replaced after two requests. - The wifi is extremely slow, almost unusable. 

valued Customer 

on Expedia

9 years ago

Started out good Checked in around 6pm .Room was in an area that was replacing roof. They stopped an hour later. Then around 930 pm other guests were making a lot of noise going up and down the stairs. Then shortly there after a diesel truck was running it's engine around 10pm. Not sure why all the noise. Wasn't worth $180 for the night. 

Mike 

on Expedia

9 years ago

Bad hotel No service, no breakfast, even not enough water. No towel changes, very small room 

HECTOR 

on Expedia

9 years ago

Disgusting. Staying here was terrible and I won't be back. The bathroom stank like it had never been clean. The carpet was dirty. The bed was not comfortable, the comforter was dirty. My wife wore slippers the entire time. 

Vishav 

on Expedia

9 years ago

Bad hotel! It was my worst stay there ever. 

Mary 

on Expedia

9 years ago

Avoid this dump if you can. Every aspect screamed neglect from sanitation, cleanliness, room attributes....there was a "kitchen" but not one utensil or plate or pot in the place. The mattress died decades ago and the sheets and towels were skimpy, bare and rough. Even the TV was miserable;you get only Fox news and 3rd rate channels. 2 stations listed as sports were little more than commercials for Dish TV. This place is a disaster but had to stay to get the variable room rate or would have paid close to $300 for the initial ... read more

Fabiola 

on Expedia

9 years ago

Smelly, lots of spiders Hotel was smelly and had lots of spiders bed aheets smelled old 

harish 

on Expedia

9 years ago

Ok Took 10 mins for the sales associate to come and check us in. They should have a convenient way of checking and not guest wait outside for associate to be woken up by call box. Associate was Rude and didn't want to talk at all. No smile at all and Horrible breakfast. Just coffee and one muffins. We got two tiny pillows. 

steve 

on Expedia

9 years ago

Hadn't been cleaned in a while Room was cheapest in area, now I know why. There was toothpaste splatter on bathroom wall. Still a drop of dried urine on toilet seat. Long hair's in fridge, and both room counter. The sheets didn't smell fresh, so I changed them myself right away. The stove had caked on dust on it. Not a single utensil, u have to check out any silverware with reception .