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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Bed was okay, location was okay if you needed freeway access each day. Loved that it was pet friendly. Air was tempermental. Noisy. Maid service slow. I dodnt like that the kitchen wasnt prestocked. Pool was closed although it was open air covered. I was just dissappointed.
Business response:
Carol, thank you for taking the time to share your feedback. We regret not meeting your expectations and the noise disturbance you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are happy our location worked well for you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible experience. Staff was not friendly. Not enough bathroom product for 3 guests. Worst breakfast ever. Unclean property. Not worth $209/night at all. If this hotel offer me a free stay, I would still not stay here ever again.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We regret your disappointment with our grab-and-go breakfast offerings. We hope you will consider giving us another chance to prove we are up to the task of delivering exc... read more
Bait & Switch Purchased a 2-Queen room and the front desk clerk (who has been rude during both stays) said that we didn't purchase a 2-Queen room and wouldn't allow us to move. On the 2nd day we asked again, only to find out that there was zero inventory left. Really not a good experience.
Business response:
Sean, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
If you don’t need a kitchen then don’t stay here It’s great that these rooms have a kitchen and free parking but it lacks work on everything else. The walls are thin so you can hear everything from the other rooms. The bed is super uncomfortable, zero support. My back started to hurt when I was trying to sleep so I couldn’t sleep at all. Outside noise from the parking lot and the near by highway become very loud at night. During my stay there one of the employees told me they were understaffed so I had to go get my own toile... read more
Business response:
"We are glad you stayed with us recently and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests and highway. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite.Also, on behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how im... read more
Very bad hotel. Lacking some things that are always provided even at low end motels. Not even a coffee maker in the room provided. They give you one tiny soap, one shampoo and two cups in the bathroom. For a hotel where they expect people to stay longer, they should at least provide a few bottles of water, extra rolls of toilet paper and a coffee maker. Of course, there are not plates or cutlery provided as well. Hotel decor and interior design reminds me of hospital, feels very sterile and lifeless.
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Shawn who is the PM Mgr was awesome but the day Mgr Peter is rude and uppity! The Expedia discount made it slightly cheaper than Motel 6!! But the day service at Motel 6 is better than Extended Stay!
Business response:
Thank you for staying at our hotel and sharing your feedback. We apologize for the behavior of one of our associates and the inconvenience caused. We will discuss your comments with this particular individual to enhance our service levels. We hope you will allow us to serve you once more in the future and regain your trust. Sincerely, Hotel Management
There was no breakfast as advertised. Premises were not clean. There were no dishes or flatware in the kitchenette. Toiletries were non- existent. For that price, would have expected a much better experience.
Business response:
Thank you for being our guest. We regret that you felt we did not merit the rate you paid. We are sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We would also like to apologize for the cleanliness issue. We will share your comments with our housekeeping team for their review and action. Please know, kitchenware and toil... read more
Dirty The stove knobs were disgusting. The bed sunk in and we could feel the coils. There was a bandaid and a q-tip that was in the elevator the whole 3 days we were there. I wouldn’t stay there again.
Business response:
Gerry, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.3 star rating with 2,249 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.