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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Web site advertised free breakfast with cook to order dishes. But the reality was a limited number of granola bars and coffee.
Business response:
Dear Randy, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
The property looks inviting from the street. It is affordable. The staff was mixed. The female desk person was terrific and helpful. The male was terrible. He couldn’t work the computers, gave us a room that was still being cleaned, he was sloppy dressed and not friendly at all. He complained and fumbled the computer…the female was cleaning up a mess on 3floor and came down to help check us in. She was doing 2 jobs while the male was slow and unhelpful. The elevators were dirty with coffee spills, the rooms are old and need ... read more
Business response:
Dear Leslie, thank you for staying with us and posting candid feedback. Thank you for acknowledging the helpful attitude of our front desk staff. However, we are sorry for any cleaning and maintenance issues you encountered during your stay resulting in disappointment. We hope one person experience will not restrict you in trying us in future. We are confident you will enjoy the exceptional stay you deserve. Sincerely Hotel Management
When we got there we were told that Expedia overbooked them and we did not have a room. Took a long time to get the information we asked for. Thanks.
Business response:
Dear Lynn, thank you for leaving your review. We never want to disappoint any of our guests, so we apologize for your concerns during your check In. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Run! Go someplace else The hotel canceled our reservation two hours before our arrival without letting us know. After a long day of travel we had to find other accommodations, the staff was rude
Business response:
Dear Steven, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
We checked in with Mr. PETER, a very rude person, who treated us very rudely, and showed us to be very unqualified for the job he was doing. I even thought about giving up my stay and looking for another hotel, but it was already paid for and we were very tired after a long trip. But I don't forget how stupid we were received by Mr. PETER. Moments after our check in, there were 3 or 4 San Rafael police cars in front of the hotel becaus of something that happened there that we didn't know about. Anyway, VERY BAD PLACE.
Business response:
Jose, thank you for taking the time to post your review. We were sorry to read your stay was compromised by our associate. We pride ourselves on treating guests with respect and hospitality, and we are disappointed this was not the case during your time here. Thank you for bringing this to our attention. Please accept our apology and know that we will use your feedback to improve. We hope you will reconsider and give us another opportunity to show you the service you deserve. Sincerely, Hotel Management
Pool was not open and the common areas not clean
Business response:
Nancy, thank you for posting your feedback. We are sorry for the cleanliness issue you encountered while here. We would also like to apologize for the frustration you experienced due to our pool being closed. We appreciate your patience and understanding in these matters and hope you will give us another chance to provide you with the service you should always expect from us. Sincerely, Hotel Management
The bathroom was dirty, found an open safety pin in bed under sheets, no Wi-Fi, disappointing breakfast and no amenities in room, no dishes, no utensils, no nothing. No one at counter after we checked in. Seemed to be ladies of the evening in the front lobby in the morning.
Business response:
Sunday, thank you for sharing your review and the details surrounding your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more diligent... read more
As was already shared in another email I will be direct: the facility was filthy, disgusting, needed to be vacuumed, swept, shower didn’t drain, counter tops were dirty. Breakfast was not breakfast it was few muffins and bars offered. Not a breakfast. The facility smelled. The vending machine got stuck and didn’t work sufficiently. The pool that was advertised was under construction: one of the main reasons we chose it. Very disappointing. Seeking a full refund.
Business response:
Jenifer, thank you for taking the time to evaluate our hotel. We work hard to provide a clean and comfortable environment; therefore, we apologize for the housekeeping and maintenance issues you experienced. We will address this matter with appropriate individuals to ensure that it does not happen again. We also regret your disappointment with the grab-and-go breakfast we serve and that you were unable to take advantage of our pool. We appreciate your observations and concerns, and we have taken note of these. We hope you wi... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.