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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location was terrible. They overbooked the hotel, so when we arrived to check in there was not a room available for us even though we booked and paid for our room several days in advance. We were left to find another hotel. Very frustrating.
Business response:
Kelly, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
They advertised that they offer breakfast. There was no breakfast, coffee, tea, nor anything else. The eating area was closed off without any notification. They were short h Andes so I had to wait m you multiple le times for someone to show up at the front desk. My room had full kitchen (out dated) without any pots, pans nor any utensils. Not even a coffee machine in my room. Every cupboard was empty. Just one kitchen towel sitting on the counter. I could open the one bottle I bought to have with my fast food dinner. Very ve... read more
Business response:
Joseph, thank you for choosing us and for rating your experience. We are glad you had a pleasant stay overall. However, we regret your disappointment with our in-room amenities. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
La alberca estaba serrada y el desayuno muy simple
Business response:
Thank you for sharing your feedback. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Management
For the money, hotel did not hold up at all. Their po is closed, fire alarm going off. I tried canceling my booking and the person up front (who looks like the only person working at the hotel) could not help. Tried getting ahold of Expedia and the text message person who was replying was no help either. Save your money people, there is a double tree 8 minutes away which is a lot nicer and for about the same amount.
Business response:
Alexandra, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Manageme... read more
Check in staff was rude. I arrived at 8:00 pm after a long day of travel. I was the only guest and he seemed put off that he had to help me check in. There wasn’t a working ice machine on the whole property. Only shampoo in the shower. No conditioner. Furniture and appliances very old, damaged and dingy.
Business response:
Deborah, thank you for your review. We regret not meeting all of your expectations and are sorry for the inconvenience you had at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I booking room for two days any went I tried to extend my day in the hotel the guy in the front desk tall me I need make a new reservation 😵💫😵💫😵💫
Business response:
Jose, thank you for your candid evaluation. We are sorry for the predicament with your reservation and are sorry for the inconvenience you encountered. We will review this with our team to see what transpired. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
No hot water No hot water at whole building, front desk didn’t even acknowledge us when we were check in. Didnt get apologizing or reimbursed…..nothing.
Business response:
David, Please accept our apology for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We are normally known for our outstanding service, and we hope you will reconsider giving us an opportunity to regain your trust on a future visit. Sincerely, Hotel Management
Unfriendly staff/checkin.Food all over entry hall upon arrival. All Coffee pots were empty in the morning and no one cares. People frustrated waiting around for coffee and no hotel personnel around, morning of Aug, 29th, 2021 at 7:53am.
Business response:
Getting a good breakfast is an important part of starting your day.We are not certain of the time you visited for breakfast,butwe can assure you wewilllook into what does not sound like a typical experience. We want tobe sure all of our guests are able to take advantage of our complimentary amenities.Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.3 star rating with 2,248 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.