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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT HAPPY It was not good. Checked in and the room had no TV remote, had to go down and get a new one, it would not work. Had them change my room, opened the door and it had not been serviced since the last person left it. Went down and got a third room. The room was cold and the heater sounded like a jet engine. The blankets/duvet were paper thin. Won't be going back.
Business response:
Dear Michael, we certainly apologize for the issues you encountered, which led to a disappointing stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Thank you for being so patient, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management
Smells
Absolutely horrible experience. We didn’t even stay the front desk was extremely rude to us as soon as we got there. We called prior to make accommodations for early check in and were told that it wouldn’t be a problem. When we arrived we were told that they couldnt accommodate us and were treated very poorly. I do not recommend staying here.
Business response:
Dear Steven, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being courteous and welcoming. Such an instance is not the impression we want our guests to think of us. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and... read more
They advertise there is a pool and spa. They show many pics of a pool. Pool seems permanently closed. Spa has been cemented over. The reason I booked this hotel was for the pool. Peter the front desk guy was very rude to my autistic son. He was not welcoming and seemed like he wished he was anywhere but there. The floors in the room where not swept and we found a used tissue in the window cill. Cabinets in kitchen where falling off. Hotel also smelt horrible. Worst experience I have yet had. Complete false advertising. I was... read more
Business response:
Dear Gary, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Not great with hints of injury. Everything seemed to be in a pretty intense state of disrepair. The front desk person was seemingly always away dealing with something (they were lovely and kind and hard-working but just clearly dealing with too much and no support). Room was reasonably clean and such, nothing beyond the usual low cost hotel discomfort so that’s fine. The main reason for the review is a heavy light post just wasn’t at all attached to the ground and fell over and injured my foot. Like, just clearly not install... read more
Business response:
Dear Guest, we are sorry for the experience and regret your stay with us was anything other than perfect. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide. Sincerely, Hotel Management
There was no hot water. When told, they just said they were aware of it. No assistance or compensation. We suffered as travelers with an elderly person and people with some health issues. They were not concerned with our plight even though we paid for the room and it’s services.
Business response:
Dear Dr. Clifford, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.