This profile has been claimed by the business owner or representative.
Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad decision Ok main reason for booking was the pool but it was closed. Then we realized that it was located across from San Quention not mentioned in any post or reviews. I felt like I was an inmate very thin blankets, flat pillows and I was told that I could get extra blankets or pillows. I didn't like that I had to ask for everything silverware, cookware even toiletries. Honestly this was the worst ever hotel stay Ive had in a very long time (and I have stayed at other extended stay)
Business response:
Dear Guest, Thank you for evaluating your stay with us. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Also, we regret the inconvenience caused by the pool closure, which disappointed you. Thank you for bringing this to our attention, as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will re... read more
A subpar stay Definitely not what I was expecting. Hotel staff made me sit and wait to check in because they were on the phone when I arrived. (Exact words: "Have a seat, this could be awhile.") When I got into my room at night, the A/C was blasting at 60, wasting energy to cool an empty room. The curtains were closed because it was on the first floor facing the parking lot. In the morning when I opened them, I realized the windows themselves were actually OPEN. Someone had left them open, so blasting the A/C WITH the window... read more
Business response:
Dear Katherine, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soo... read more
Avoid at all cost Management at this hotel are unprofessional and rude. My wife asked for coffee before the 9:30 cut off and was told there was no more. And proceeded to video the conversation with her without her permission and refused to put down the phone when she asked them to. My next call will be to corporate office.
Business response:
Our apologies, our employees record to protect themselves from accusations. We will review the issues and work to serve you better.
Varley The bed was uncomfortable. They charged me $50.00 for incidentals that I did not use. Overall, my stay was unpleasant.
Business response:
Dear Stephen, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Furthermore, please allow us to review the mentioned concern regarding the fee. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We are sorry for the inconvenience and hope yo... read more
Less than comfortable and dirty Accommodations and service was less than minimal. The room was okay, beds okay, but the bathroom was disgustingly dirty. I wiped black grunge from below the shower door, AFTER I picked up and disposed of a cockroach.
Business response:
Dear Richard, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping team and reiterate the importance of impeccable customer service and attention to detail. We hope to make it up to you in the future.Sincerely,Hotel ... read more
Lack of services, no one response for services and no one can fix the lighting. very basic grab and go breakfast for paying $250 per night.
Business response:
Dear Ching, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. We will take care of these matters right away. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management
DO NOT STAY HERE!!! Absolutely disgusting! Nothing was clean, the carpet was sticky. Didn’t look like anybody had cleaned the bathroom in a long time and the service was horrible. Definitely would not recommend.
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We will take adequate measures to correct this, and we hope you will stay with us another time to provide you with a much m... read more
Expedia said this property featured a pool. We chose this property from others in the area because it offered an indoor pool. When we check in this evening, we learned that the pool has been under construction for months! Expedia should have updated this property's amenities to reflect the real deal. My 2 kids were disappointed as they look forward to staying here for the Memorial Day weekend because of the pool! Don't advertise things that aren't part of the real experience! It's false advertising! On another note, Extended... read more
Business response:
Dear ERWIN, Thank you for choosing us for your visit to the city. We regret your disappointment with the pool. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Sincerely,Hotel Management
Not cool I got to my room and the trash can was full.
Business response:
Dear Katrina, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.