This profile has been claimed by the business owner or representative.
Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff not very helpful, the door of my room seemed to have been forced before. If you need shampoo, you need to go to front desk to get it. Terrible experience
Business response:
Apologies for not meeting your expectations. We are not allowed to place shampoo in plastic containers in the room anymore.
Fine
Business response:
Please accept our apologies for not meeting your expectations during your visit. Let us know how to better serve you so we can exceed your expectations next time.
Business response:
Our apologies for not meeting your expectations. We hope to serve you better on the next visit.
I got up in the middle night and I seen a cockroach going down the kitchen counter it was really disgusting and I have a video of it so that was not a great stay I could not sleep for the rest of the night and I have to be working the next day overall just not cool.
Business response:
Dear Max, We appreciate you being our guest during your recent visit to San Rafael. Please accept our sincere apologies that your stay was not the seamless experience you deserved. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the excellent accommodations you should always expect from us.Sincerely,... read more
Business response:
Please accept our apologies for not meeting your expectations during your visit. We hope you will consider giving us another chance to provide you with the hospitality you deserve.
Business response:
Please accept our apologies for not meeting your expectations during your visit. Let us know how to better serve you so we can exceed your expectations.
Cleaning staff woke me up by knocking on the door at 8:05 am and again at 9:10 am.
Business response:
Dear Samantha, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to s... read more
Located where we needed but room stunk like a wet dog wearing filthy socks...and they knew because the window was open and it was raining. Walls are thin very noisy. Pool was closed but was not noted online...some staff were rude and bothered to do just about everything we asked for which left us raiding the housekeeping cart for supplies so we didnt have to hear the sighs and rude remarks.
Business response:
Dear Thomas, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Un professional and rude staff at extended stay Whenever I asked to be connected the call to room .they were very rude and they tell me why doesn’t he uses his cell phone I told them he doesn’t have cell phone.Receptionist told me this 415 451 1887 is for people who want to reserve rooms.they didn’t connect my calls.I never saw such a rude receptionists anywhere.I had to book a new room for my brother in another suit for five more days.
Business response:
Dear Allen, We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to know what went wrong and to ensure these concerns are not repeated. Please allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.