Extended Stay America - San Rafael - Francisco Blvd. East

Max 

on Expedia

2 years ago

I got up in the middle night and I seen a cockroach going down the kitchen counter it was really disgusting and I have a video of it so that was not a great stay I could not sleep for the rest of the night and I have to be working the next day overall just not cool. 

Samantha 

on Expedia

2 years ago

Cleaning staff woke me up by knocking on the door at 8:05 am and again at 9:10 am. 

Thomas 

on Expedia

2 years ago

Located where we needed but room stunk like a wet dog wearing filthy socks...and they knew because the window was open and it was raining. Walls are thin very noisy. Pool was closed but was not noted online...some staff were rude and bothered to do just about everything we asked for which left us raiding the housekeeping cart for supplies so we didnt have to hear the sighs and rude remarks. 

Allen 

on Expedia

2 years ago

Un professional and rude staff at extended stay Whenever I asked to be connected the call to room .they were very rude and they tell me why doesn’t he uses his cell phone I told them he doesn’t have cell phone.Receptionist told me this 415 451 1887 is for people who want to reserve rooms.they didn’t connect my calls.I never saw such a rude receptionists anywhere.I had to book a new room for my brother in another suit for five more days. 

Michael 

on Expedia

2 years ago

NOT HAPPY It was not good. Checked in and the room had no TV remote, had to go down and get a new one, it would not work. Had them change my room, opened the door and it had not been serviced since the last person left it. Went down and got a third room. The room was cold and the heater sounded like a jet engine. The blankets/duvet were paper thin. Won't be going back. 

Richard 

on Expedia

2 years ago

Smells