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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ghetto. Scribed tags in the elevator
Business response:
Dear Guest, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excelle... read more
El trato que me dio la joven que me atendió fue horrible. Había otro joven tratando de resolver y la muchacha lo humilló frente a todos. Muy desagradable
Business response:
Dear Yanira, We apologize for the unacceptable treatment you experienced during your visit. Respectful and courteous service is paramount to us, and we deeply regret any humiliation caused by our team member's behavior. We're addressing this matter internally to ensure it doesn't happen again. Please accept our sincerest apologies for the unpleasant experience. We strive to provide exceptional service to all our guests, and we hope to have the opportunity to restore your confidence in us during your future visits. Thank you ... read more
They have a problematic door unlock card reader that your afternoon desk agent said was not recommended to use them and to only enter and exit through the front door. I saw other people using the alternative side and back doors. This should be fixed. FYI: The customer service desk clerk in the afternoon named Anne is not nice.
Business response:
Dear Arturo, Thank you for choosing our hotel on your recent visit to the area. We sincerely apologize for any inconvenience you faced due to the room key issue. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
My room had large amounts of sealant shaving on the shower floor along with the maintenance supplies used to unseal the shower seal. When I called the front desk, the associated was bewildered as to what to do and offered to refer the matter to his superior. I never heard from the superior… After coming to the front desk at own volition, I was moved into another room with a shower with broken temp control — only scalding or freezing. An unpleasant experience, but I’ve had worse.
Business response:
Dear Ryan, Thank you for your recent stay at our hotel. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel... read more
No limpiaron ese cuarto mientras estuve ahí no dan nada para limpiar, fueron 3 noches no 4
Business response:
Dear Magda, Thank you for your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely,Hotel Management
The worst hospitality I’ve ever seen. When I walked to the front desk, the front desk woman saw me , looked me, and then still went out from reception and locked the door and then walked to elevators. I paid full price, but they didn’t allow people to use the swimming pool.
Business response:
Dear Shu, Thank you for letting us know about your stay. It is disappointing to learn about your issues with our staff member upon arrival. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. We will discuss your comments and concerns appropriately, take the necessary steps to rectify the situation, and aim to provide you with the excellent hospitality you deserve on your next visit. Please feel free to reach... read more
Cockroaches …. Cockroaches…. Cockroaches!!! I ended up having to get a room late Friday night at Extended Stay- San Rafael. The room rates were pretty good for the area, and the reviews read about average. It was a late check in and did not get a warm welcome from the front desk person. In addition to the front desk person being mildly rude, the lobby had an odor. Once I got checked into my room, it was late - around midnight and time for bed . Used the rest room and returned to my bed , only to find a cockroach on the pillo... read more
Business response:
Dear R, Thank you for the feedback regarding your stay in our hotel. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerel... read more
Not what I expected
Business response:
Dear Ishaq, Thank you for taking the time to share your experience. Your feedback is important, and we appreciate your perspective. We aim to provide the best experience to every guest, and we apologize if your experience did not meet your expectations. We constantly strive to enhance our accommodations, and your feedback is valuable in this process. If your travels bring you back to the area, we would be honored to have another opportunity to provide you with an improved experience. Thank you for your feedback. Safe travels... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,373 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.