Extended Stay America - San Rafael - Francisco Blvd. East

Steven 

on Expedia

2 years ago

Absolutely horrible experience. We didn’t even stay the front desk was extremely rude to us as soon as we got there. We called prior to make accommodations for early check in and were told that it wouldn’t be a problem. When we arrived we were told that they couldnt accommodate us and were treated very poorly. I do not recommend staying here. 

Gary 

on Expedia

3 years ago

They advertise there is a pool and spa. They show many pics of a pool. Pool seems permanently closed. Spa has been cemented over. The reason I booked this hotel was for the pool. Peter the front desk guy was very rude to my autistic son. He was not welcoming and seemed like he wished he was anywhere but there. The floors in the room where not swept and we found a used tissue in the window cill. Cabinets in kitchen where falling off. Hotel also smelt horrible. Worst experience I have yet had. Complete false advertising. I was... read more

Joint 

on Expedia

3 years ago

Not great with hints of injury. Everything seemed to be in a pretty intense state of disrepair. The front desk person was seemingly always away dealing with something (they were lovely and kind and hard-working but just clearly dealing with too much and no support). Room was reasonably clean and such, nothing beyond the usual low cost hotel discomfort so that’s fine. The main reason for the review is a heavy light post just wasn’t at all attached to the ground and fell over and injured my foot. Like, just clearly not install... read more

Dr Clifford 

on Expedia

3 years ago

There was no hot water. When told, they just said they were aware of it. No assistance or compensation. We suffered as travelers with an elderly person and people with some health issues. They were not concerned with our plight even though we paid for the room and it’s services. 

Randy 

on Expedia

3 years ago

Web site advertised free breakfast with cook to order dishes. But the reality was a limited number of granola bars and coffee. 

Leslie 

on Expedia

3 years ago

The property looks inviting from the street. It is affordable. The staff was mixed. The female desk person was terrific and helpful. The male was terrible. He couldn’t work the computers, gave us a room that was still being cleaned, he was sloppy dressed and not friendly at all. He complained and fumbled the computer…the female was cleaning up a mess on 3floor and came down to help check us in. She was doing 2 jobs while the male was slow and unhelpful. The elevators were dirty with coffee spills, the rooms are old and need ... read more