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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No bueno Stuffy room. Poor water pressure. Provided dirty dishes. Hotel did not smelll good. Unprofessional, argumentative, uninformed staff.
Business response:
Erin, we appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. We appreciate your business and hope you will consider giving us an opportunity to welcome you again. Sincerely, Hotel Management
Business response:
Romanda, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It looks as if this property was recently renovated. The staff was friendly, but I had a cockroach run across my bed. MY BED. They were nice about it and had me move rooms, but one of the associates didn’t seem to believe me until I told her I had a video. Will not be staying here again.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The absolute worst bed anyone has ever slept in. No box springs, just a rock hard mattress on a platform. It was like a bunk bed at camp. I will never do this again.
Business response:
We are so sorry you didn't have a restful night sleep and our beds were to blame. Quality, comfort and cleanliness are central to what we provide our guests, and we are sorry this wasn't the case with your stay. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Only kinda pet friendly After evacuating from Sonoma County fires with 2 dogs my family arrived at this “pet friendly” hotel. When we arrived they “had no more pet rooms available”. We were left with nowhere to stay. I had even called Hotels.com to confirm that this hotel did not have restrictions on pets and was told again “they are pet friendly”. Extended Stay and Hotels.com could state that there are a limited number of pet rooms. Thanks for making a bad situation worse for my family!
Business response:
Tracy, thank you for your review. We are sorry to hear the circumstances of your trip and apologize that we were unable to accommodate you in the room of your choice. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you all. Sincerely, Hotel Management
Adequate room, poor value, no receipt received Room rate was too high/not good value for the quality of the hotel and room. Two days later, I still don't have an emailed receipt from the hotel confirming the room charge.
Business response:
Robert, thank you for choosing our hotel. We are sorry you did not have a pleasant experience at our hotel and regret you did not like the value we offer. Regarding your concern about the bill we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, please do not hestitate to reach us we would be happy to be of service. We hope you will give us a chance to impress you on a future visit. Sin... read more
The walls and ceiling was super thin and could hear every movement from the upstairs room along with next door neighbors.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
The walls are thin... don’t stay here if you plan on sleeping. For one we could hear our neighbor snoring and then whoever was staying up stairs from us if they even sat on the bed you can hear the bed springs so you could imagine how it was when they walked. When the room above us would turn on the bathroom fan it sounded amplified in our room. The front desk staff was short and not welcoming at all. As soon as I walked in their were 2 people waiting he finished with one to help the next person once he saw they didn’t have ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.