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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
The ghetto hotel of San Ramon. Staff has no respect for does manager. They will check you in, then kick you out because they think you're someone else, and still charge you.
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Criminals working at front desk Credit card was stoelen feom front desk and within 3hrs after check in there were 4 charges in the card totalling over $800 dollars. DO NOT STAY at this place
Business response:
Thank you for bringing this to our attention. We take the security of our guests very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Absolute dump What a disappointment! I’d rather sleep in my car.
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Getting the address and finding this location was difficult. Gps did not know it. They were helpfull once we finally got their phone number and called for directions. Be aware there is no ice available or blow dryer in the room. Other than that ok. Please include the address and phone number with reservations comfirmnation.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you encountered during your stay. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We also apologize that our hotel’s policy was not explained on your arrival. Various in-room amenities like blow dryer is always available at our front desk and our team gladly delivers on request. Thanks for your feedback, an... read more
😕 disappointing I would pass on this place next time. Do t have many amenities. Room was barely cleaned. Found used press on nails on the floor next to my bed. They were in plain sight. They are close to target which is nice and right near freeway exit and entrance.
Business response:
Andrew, thanks for being our guest. Although you liked our convenient location, we are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Uncomfortable bed, no garbage can in bathroom, no carpeting on the floor, towels were small and thin.
Business response:
Laura, we apologize for not meeting your expectations with our facilities and for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Vincent, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.