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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The process of checking in. They didn’t have me in the computer
Business response:
Thank you for taking the time to write us back. We are sorry for the reservation issue you had at the time of check-in and regret the inconvenience it caused. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Property was close to our destination, and price was good. But bad condition of room just made it not worth coming back. We will choose somewhere else in the future.
Business response:
Daniel, thank you for choosing us. Although you found our location ideal for your needs and were happy with our affordable rates, we are sorry your room was not to your expectations and regret the inconvenience it caused. Your feedback will be shared with the appropriate teams to improve our accommodations moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Tacky overpriced rooms The first room was still unmade from the previous customer. The second room was like an old Motel 6 in room in a run down city. San Ramon is beautiful. I paid way too much and left feeling ripped off.
Business response:
Louis, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Not a happy client this time around Got to the hotel (after hours check in). The lobby was closed. I used the phone outside the hotel and pressed 0 as it states and nobody answered or opened up the lobby. I then tried again and pressed 4 (as directed by the automated recording). It connected me to Extended Stay America #. I spoke with them and they tried calling the hotel again NO ANSWER. I called hotel.com to cancel my reservation and the lady was rude then tried calling the hotel. To her surprise, NO ANSWER. The Lady with ... read more
Close to where we needed to go the next day. This is the only reason we took a chance.
Business response:
Thank you for being our guest. We are happy our location was perfect for your needs. However, we are sorry you did not enjoy your stay, and we also apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The AC was not working, the room was almost 90 degrees, the carpet it’s very dirty with big spots in it. There was used toilet paper in the bathroom floor. They move me to a different room and the carpet was the same. In the hallway a guy was smoking cannabis. The smell was super strong. I decided not to spend the night there. I’m going to talk to my bank in case if they don’t give my money back
Business response:
Isabel, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
They shiuld bot advertise they gave breakfast they do not no creamers for diabetic clients or things to est no juice or fruits jst some horrid muffins that are exytemly full of dugar two choices of a granola bar thats it
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.