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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shabby without the chic I appreciate the pricing for this hotel especially given the area. With that said, this establishment needs a little TLC. During my first visit, I found stacks of pizza boxes left behind by housekeeping in the cabinets. Also no trash can in the bathroom. This time, stillno trash can in the bath and all of the counter surfaces in he kitchenette were chipped and peeling. Frankly made me feel like the place was simply not clean. Will not return.
Business response:
Richard, thank you for being our guest. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and regret the inconvenience these caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Overcharged I booked for a king bed. When i got there i was told only queen was available but i was still going to be charged king size wait. Even though i had not prepaid i still had to pay for something i didnt receive. If i canceled and rebooked the price would double.
Business response:
Marc, thank you for sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Don't stay here Stayed on the bottom floor, I could hear everything in terms of water running down the pipes people flushing toilets and got very little sleep. I got a non smoking room and it smelled terrible like cigarettes/ mold. There was also flies in the room. Also the staff at the front desk were rude, don't recommend staying here.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Business response:
Madhukar, I apologize for the disappointing stay you had with us. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Risky Elevator fire doors blocked BT carts & held in open position with cardboard - Fire Hazard! Floors very dirty!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No supplies The room had no supplies could not deadbolt the door and there was a bad odor in the room.
Business response:
Albert, we apologize for your disappointment with the in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items along with the kitchenware and towels are available and complimentary at the front desk at any time. We are sorry if our team did not communicate this at check-in. We will share your feedback with our staff to make sure they share our policies more clearly going forwa... read more
Braking dog in the next room. When we called the front desk they didn't seem to care. Dog barked all night
Business response:
Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and truly regret the inconvenience it caused. We have discussed your comments with the team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, General Manager
They don't refund my money!!!! Im not happy!!!!
Business response:
Delilah, thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.