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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service the front desk employees are extremely bad. very rude, slow, and lazy. This hotel often does not have maid services.
Business response:
We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered while here. We take your feedback as a training tool to improve our services going forward. We would also like to say that, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer it to you at a minimal fee. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Manageme... read more
Front desk I just arrived with a friend to check in and we were chatting (not loudly) while the lady at the front desk was talking on the phone. she stopped her conversation on the phone and told us, “ shhhh can you guys be quiet I’m on the phone” we were so shocked that we were told to stop talking like we are children! I am deffenetly not going back there again! She was so rude. You can never tell your customers to be quiet and have an ugly attitude! That’s a big fat NO!
Business response:
Sep, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Close to frwy but just okay Room phone did not work. No one in office & no dishes unless you ask
Business response:
We apologize for the service and maintenance issues you experienced while here and regret the inconvenience they caused. Your concerns have been shared with the respective teams to ensure this does not happen again. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Thoroughly Disappointed Brochure says breakfast included - it wasn't. No restaraunt in the place either. Only vending machines. Brochure talks about silverware and dishes. There were none. No business office to print boarding passes. The bathroom fan worked but made a lot of noise. The bathroom doorknob was so loose it was about to fall off. The refrigerator did not work. The A/C did not work until maintenance fixed it. The place wasn't filthy, but it wasn't clean either. I would not recommend this place to anyone. Last time... read more
Business response:
Dan, we're sorry for the disappointing experience you had. After reading your review it seems our front desk personnel failed to communicate you about our kitchenware and breakfast policy. Please know our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. Also, we would like to inform you that we follow grab-and-go breakfast policy. We apologize again for the maintenance issues you encountered. Your concerns have already been addressed to the team to ensure its rectification on a... read more
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
Horrible place Very poor customer service, the a/c was difficult to adjust, the room smelled like urine, you had to ask for each item you needed and they ran out of coffee packets.
Business response:
Margaret, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the service issues and the inconvenience you had with your room. Your review will be shared with the concerned department heads so that corrective actions are taken immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Be Aware! The room spelled and the windows wouldn't open up. The bathroom was not cleaned properly. The carpet floors were sticky. Worst stay at a hotel ever! Do not recommend!
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We look f... read more
No asleep at all No internet. Noisy AC room next to boiler room horrible car was sprayed with sprinklers water spotted the whole car...just had it detailed
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.