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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff, we will not ever come back again. I was happy when I found a room available here at the last minute. Never stayed at an Extended stay before. My first impression was this is a nice property and the check in staff was friendly. Then when I got to the room, which is decent, the room was super cold. Tried to turn on the heater but it wasn't working properly. I called the front desk and the person on duty said she would stop by to check it out. I said thank you and will be waiting forr her.Well she never showed up an... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
This place is like a throwback motel along an old U.S. route that you might have stayed in back in the 1970s when you didn't make advanced plans and just ran out of steam at the end of the day.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bed Bugs I booked a room for 3 days and on the 3rd day decided I would stay an additional night. I contacted the front desk to ask to have housekeeping come in to change the sheets, new towels etc the front desk said only after staying 7 days will housekeeping come in but I could bring the dirty sheets and towels to the front desk and they would give me clean ones to make my own bed. I agreed but upon pulling the sheets back I discovered a bed bug crawling, I was horrified, I’ve never encountered a bed bug before. I can’t be... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Terrible customer service I called ahead to see if I could check in early. The front desk told me yes. I drove from San Fran and the room wasn’t ready. They told me they couldn’t guarantee that our room would be ready for early check in... I explained to the front desk that I called ahead. They still said it wasn’t ready. Doesn’t really make sense to me. They were not apologetic and they told me the room wouldn’t be ready for another hour. That would put us at 4pm. I explained to them we were attending a wedding and we reall... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Unpleasant stay !!!! Made a mistake by staying the night I just couldn’t justify paying 300 a night at Marriott so I thought this would be good enough I was wrong. You get what you pay for. When you see a car stating 100% guaranteed clean and to find a hair ball in the bathroom and blonde hair on the sheets, I highly doubt this place wash the blankets. I would rather stay in my car then stay here again (filthy)
Business response:
Joe, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Dont book 2 people with pullout Couch! Staff was very unfriendly, I booked reservation for my handicapped senior Mom. When I went in to complete booking, Desk clerk would not accept reservation until my Mom, who has to walk with a walker, came to the front desk. He then said room had a king bed and a pullout couch. When I inspected the room it only had a bed and reclining lounge chair. When I went back to front desk, clerk says recliner is the pullout couch! We cancelled and booked down the street!
Business response:
Eric, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
maintenance staff upgrading internet were aggressive about entry and tried to push in the door
Business response:
Thank you for posting a review of your recent stay. We are so sorry your experience was anything less than outstanding. Please be assured we are taking immediate action to prevent such mistakes going forward. We hope you will give us a future opportunity to demonstrate the hospitality you should have had this time. Sincerely, Hotel Management
Room needed repair, nothing was done This dump looks new from the outside, but our room was in bad repair. There was an exposed hole behind the shower handle, stained and broken shoelaces tied to the shower curtain rod, and a screw fell out of the phone. The accommodations were way behind the times. There was a terrible shortage of plugs, and the few by the bed were behind the mattress and filled by the clock and lamps. The switch by the door did nothing, and the lamps were arranged so no one could sleep if even one was ligh... read more
Business response:
Jim, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincere... read more
Horrible Never again in my life. Didn’t even sleep there. I ended up leaving due to hotel being dusty and dirty. I took picture to prove of condition. Very upset and will escalate this to corporate. I will make sure to speak to the C.E.O. I will make sure my complaint is being heard.
Business response:
Thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our management team has been made aware of your concerns, and we will be addressing these issues with our housekeeping director, as well as our entire cleaning staff. We hope you will consider giving us another chance to make a better impression in the future. Hotel Ma... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.