This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom sink had a water leak. So in the morning it flooded the bathrom and kitchen floor. I didn't get a chance to get ready. I woke up to a wet floor
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a great stay due to the maintenance issue. Your feedback has been discussed with the appropriate team in an effort to enhance our facilities going ahead. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Poor quality for the price. Room is tiny, first hotel I’ve ever gone to that did not have coffee maker in room. Staff is condensending and rude if you asked for anything, nothing seemed to work at the front desk
Business response:
We apologize for the rude behavior by one of our team members. Also, we are sorry for not meeting your expectations considering the size of your room and the value you were hoping for. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Smoking room. Not informed of this prior to check in. Floor needed vacuuming. Dirt in tub.
Business response:
Robert, we appreciate you for evaluating your visit to our hotel. Please accept our apologies for the cleanliness issue you experienced here. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
I did like how easy it was to check in since we were not getting there until late at night. Although when we called for a late check out the lady at the desk said she couldn’t find our reservation and said they didn’t have a room for us. I let her know we were in the room and we checked in. She was rude and didn’t have any respect when speaking with us. She acted as if we were lying.
Business response:
Thank you for bringing this to our attention. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that this should not happen again. We appreciate you staying with us and for letting us know that we must constantly improve our service. Sincerely, Hotel Management
Business response:
Richard, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Even though there is a mini kitchen, there are no plates, cups or silverware, you have to ask the front desk. There are no coffee makers in the rooms, if you want one you have to ask the front desk. Breakfast is provided but it's coffee, muffins, oatmeal or granola bars. Don't expect anything more. No frills here.
Business response:
We are very sorry as you were unhappy with our breakfast offerings and that you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your t... read more
The heater didn’t work and it was cold. The bed was hard as a rock. The shower curtain had black stains on it. The sofa bed had nasty stains on it. The breakfast was just a muffin and watered down coffee.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry the inconvenience you had. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My room reeked of cigarette smoke. The room was moderately clean. Toilet was not clean and smelled really bad, I don't know if it was the water in the tank was just old or what, but I didn't want to find out. Around 7:30 pm maintenance people were in the next room doing work, drilling and hammering on something in the room. I felt it was a bit late for that kind of work. The remote, the door handles, the door itself, everything just felt unclean.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the smell and service issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.