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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needed repair, nothing was done This dump looks new from the outside, but our room was in bad repair. There was an exposed hole behind the shower handle, stained and broken shoelaces tied to the shower curtain rod, and a screw fell out of the phone. The accommodations were way behind the times. There was a terrible shortage of plugs, and the few by the bed were behind the mattress and filled by the clock and lamps. The switch by the door did nothing, and the lamps were arranged so no one could sleep if even one was ligh... read more
Business response:
Jim, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincere... read more
Horrible Never again in my life. Didn’t even sleep there. I ended up leaving due to hotel being dusty and dirty. I took picture to prove of condition. Very upset and will escalate this to corporate. I will make sure to speak to the C.E.O. I will make sure my complaint is being heard.
Business response:
Thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our management team has been made aware of your concerns, and we will be addressing these issues with our housekeeping director, as well as our entire cleaning staff. We hope you will consider giving us another chance to make a better impression in the future. Hotel Ma... read more
Do not stay here! Waited 10 minutes out in the cold for front desk staff to arrive. Filthy dirty room. Stains on walls,carpet,sheets,pillow cases, sink,toilet,tub,remote,tables. Waited 30 min waiting for someone to checkout. Then he said they dont take cash. I left something and have been calling for 2 days but no one answers the phone. Do not stay here!
Business response:
We appreciate your candid comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Man... read more
Wrong motel Staff could or would not assist with error of east and west branch confusion on reservation
Business response:
Thank you for your review. We are sorry for the reservation issues you experienced at the time of check-in. We truly regret the inconvenience this caused and will use it as a training tool to improve our performance moving forward. We hope you will give our hotel another chance so that we can we provide you with a comfortable stay you deserve. Sincerely, Hotel Management
Good location Room was clean enough. No coffee pot in room or available on site that we could see. No housekeeping service. Had to take used towels to office to get clean ones daily. Bed was comfortable.
Business response:
Linda, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request f... read more
Not recommendable Staff didn’t clean and replace use towels and beddings.
Business response:
Thank you for your feedback. We are pleased to know you had a pleasant visit. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincerely, Hotel Management
Not that gooddont stay didnt like room nasty tub broke no heater
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Worst Hotel experience of my life-seriously I arrived exhausted and so eager to get to my room. When I walked into the dreary lobby, there was a handwritten sign that said, “on my break, be back at 8:25pm. Unfortunately, it was only 7:40! Can you imagine having to sit in a gross lobby for 45 minutes, just to check in. When someone finally arrived at 8:28, she was incredibly rude and didn’t say hello or bother RJ apologize. When she asked me to swipe my credit card, the machine asked for a pin. It wasn’t a debit card, it was ... read more
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns us very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We're confident you will have a much more positive experience next time. Thank you again for your candid feedback, and we hope you will ... read more
this facility is old and outdated. the kitchenette had no dishes, flatware, pans unless you went to the lobby to ask for them. 3 of the four towels that were in the bathroom, that is entered from the kitchenette, had stains on them. the door into the bathroom that opens to the kitchen counter and sink was quite dirty. about the only good thing i can say about this room was that the sheets were clean and i made sure i checked after all of the other things mentioned. i would never stay here again, i would travel miles to find ... read more
Business response:
We are disappointed to read your stay with us was less than exceptional. On behalf of our entire team, we would like to apologize for not living up to your expectations for a well-maintained room and regret the inconvenience you had. Your feedback is important so we will discuss it with appropriate individuals in our organization to take corrective actions for improving our future guest experiences. We would like to regain your trust and hope you will give us that chance on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.