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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only the shadow KNOWS HOW Had issues with front desk personnel that overcharged my credit card. As of 5-28-19 still not resolved. Also was told no cash, no cleaning of rooms except if I stay 7 days or more. I reserved room for two nights and I wanted to decline second night but was told that I had to commit to 2 days which is not true. Overall the stay was good for location to venue and that’s it. If someone would like to contact me for ways to improve I’d oblige.
Business response:
Dear Brady, thank you for the welcomed review. We are pleased overall you had a satisfactory stay and that our location was convenient for your travel needs. We are, however, so sorry for the possible billing discrepancy and that this has not been resolved as of today. We would appreciate additional information so we may properly investigate and follow up with you. We welcome the opportunity to improve and we look forward to speaking with you. Sincerely, Hotel Management
Cockroaches climbing on my clothes. No amenities, loud
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the Cockroaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are also sorry our amenities were not to your expectations and also regret the inconvenience you faced due to noise. We value your feedback and hope you will consider staying with us again. Sincerely, Hotel Management
Blacklist Blacklist as it is an extremely bad experience. When we arrived, the hotel told us that no room can be arranged because they have already provided the room to others although we have fully paid the room fee via hotel.com upon reservation. This hotel is really unreliable and it will affect traveler's planning.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel is decent but is not a 2 star hotel. Major complaint is we had to leave early and front desk said they would refund the 2 nights but manager declined the request. If you book through expedia and have any changes to your itinerary plan on losing any money paid as the hotel will not do any refunds. Lesson learned...stay at the other extended stay location on east side better hotel and better management.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible service and room smell like mold Our stay was a horrible experience we checked into the room around 6 and we smelled something that seemed to be like mold or the pipes but we do not have much time to confirm what it was because we had to go to a dinner with our family but when we got back we still could smell the smell and my girlfriend starting to get sick we started to clean up our room so we could ask to change rooms but after cleaning up our room and getting everything together we passed out on the bed accidenta... read more
Business response:
Dear Andrew, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
To whom this may concern: When I got in my room there was no lotions o soap bars only 1 shampoo and a used bar by sink discusting also no garbage can at least the bed was made but really poor quality room I have never had this problem in my entire life at any hotel/motel period I would like a full refund period I do not recommend this hotel at all the check in guy was very in professional like he hated his job not a good sign of a proper hotel. Would not recommend to anyone thank u.
Business response:
Ryan, we offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.