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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Absolutely gross room and very uncomfortable nothing worked
Business response:
Tatiana, thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Will never stay in this hotel. Old bed and pillows. Couldn't even find the lobby. Bad odor in the room. Cleaniliness is very poor.
Not as advertised The advertisement stated they served breakfast. NOT TRUE. My first room had a dirty smell to it which morphed into a urine smell later. I then noticed long black hairs on the shower stall walls. I moved to a new room ASAP. Because I went through Hotels.com, I worried about just moving to another location.
Disappointing I chose this hotel because it advertised that it included breakfast and a "fully equipped kitchen". There was no breakfast (as has been pointed out in reviews, now that I see them) and absolutely nothing to cook with in the room. No silverware, nothing. There was no one at the front desk for much of the time so it was difficult to get anyone to help me or answer questions.
San Ramon area Smoke smell in the room and toilet didn't flush upon arrival.
Mislead by the staff. I came in on Monday Night and told them I would only be staying for a single night (I had reserved 2 nights). I asked the lady at the counter if she could cancel the second night. She said I had to call "Expedia" to cancel the second night. I did that, and they told me it was up to the hotel. Then I got a letter saying they denied my request. They lied to me knowing I would lose in the customer service blender.
Very poor quality hotel. Only saving grace is the low price compared to other hotels in San Ramon.
Affordable, but very poor quality This is more like a block of condos converted to a cheap motel than a proper hotel. I think it is still only partly up and running, because the continental breakfast that was supposed to be available wasn't actually available. According to the staff, this was because they had not yet had approval from their management to buy in breakfast.
Hotel smelled bad and wasn't very clean. Very cheap bedding and towels. Zero amenities. A bar of soaps about all that was in the room
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.